Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Nature of the position
In this pivotal role as a Senior Network Engineer, you will join a team of experienced network engineers at the forefront of shaping and expanding a worldwide infrastructure of a dynamic and growing company.
Your core mandate will involve implementing and operating cutting-edge enterprise network solutions.
Guided by our strategic vision, you will assist in deploying key initiatives in Europe and in other parts of the globe.
Main duties and responsibilities
- Planning, documenting, and performing of network changes/extensions
- Orchestration of firewall rules and underlying network settings
- Designing and documenting the corporate network architecture (LAN/WAN/WLAN/SECURITY)
- Network security experience and awareness
- Operating and monitoring of the corporate network infrastructure
- Providing next level network infrastructure related support
- Designing network aspects of disaster recovery and operational security
- Maintaining, auditing, and improving corporate network & security standards
- Performing network related root cause analysis (RCA) and problem resolution
- Defining, monitoring, and reporting KPIs for network services/devices
- Managing proof of concepts, feasibility studies and other corporate initiatives.
- Hands-on experience in SDWAN technology, network design, and implementation preferred
- Acting as project leader for network related activities/projects
Reporting and collaboration
- The holder of the position reports directly to Senior Networking management
- The position requires excellent communications skills along inter-department collaboration
Profile and education
- Relevant network/IT related education (academic degree preferred)
- Excellent understanding of corporate network & data center application architecture concepts
- Excellent analytic skills
- Excellent understanding of at least four of the technical areas below:
- Security & firewall infrastructure (Multivendor) - mandatory
- Network infrastructure (Cisco CCNA) - mandatory
- VPN technologies/infrastructure
- Network design/management
- Network automation
- Network technologies (Layer1-Layer4)
- Good communication & technical writing skills
- Good team-player
- Independent, goal-oriented, and self-motivating personality
- Passion to deliver high quality standard levels
- Accuracy and high-risk awareness
- Excellent English language skills (oral & written)
- Willingness to travel and to perform standby on-calls
Specific skills and knowledge
- Min 5 years of professional experience in senior network engineering roles
- Practical experience in enterprise network & security Plan/Build/Run setup
- Work experience within an international/multicultural environment preferred
- Ability to work with teams distributed in different time zones
Company Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
#LI-Remote, #LI-JM2
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Top Skills
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
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