OUR COMPANY:
EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities, along with investing in and supporting our partners and employees.
We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
We have an opening for a motivated, collaborative and committed individual to fill our Network Engineer Tier III / Team Lead position within our Global Network operations team. The successful candidate will be working as part of a growing managed services organization with opportunities to work independently as well as part of a team with the ability to develop their managed service skills to the fullest. The role specifically involves working as a Network Engineer Tier III and supervising a Network Engineering Team, supporting a large-scale enterprise network infrastructure for multiple customers.
The successful candidate will help develop and understand requirements from internal customers and create technical solutions to improve productivity and services. The candidate must have a strong technical background, be innovative and agile, collaborate well in a team environment, and have very strong written and verbal communication skills - a visionary who challenges the status quo and believes that technologies can level-up productivity.
KEY RESPONSIBILITIES:
- Assist with troubleshooting a multi-vendor, multi-protocol enterprise network:
- Maintain and support a large-scale enterprise network infrastructure that will include routers, switches, servers, network operating system software, network management software and other related hardware
- Respond to network alerts and diagnose causes with ability to create Root Cause Analysis.
- Work with telecommunication providers to resolve circuit related issues.
- Work with vendors to troubleshoot Configuration, Hardware and Software issues.
- Assist with various network projects across the business:
- Network hardware refresh
- New Network technology deployments
- Wi-Fi design / troubleshooting
- SDWAN deployment
- Cisco DNAC (Catalyst Center) deployments
- Ability to create and update existing network documentation
- Mentor junior engineers’ members of the team
- Participate in annual reviews of engineers on your team
- Engage in escalations from junior engineers and the customer.
- Work with engineering team in doing analysis on network events/outages to identify permanent resolution, prevention, as well as improvements.
- Hours: typical range will be Mon-Fri 8:00am to 5:00pm with some out-of-hours work as required.
- Candidates can anticipate travel up to 25%.
ESSENTIAL CRITERIA:
- 5+ years of experience with Layer 2 Switching protocols
- 5+ years of experience with Layer 3 Routing protocols
- Ability to configure and troubleshoot routing/switching
- Experience with multiple networking vendors including Cisco, HP, Aruba, Juniper, and Arista.
- Solid understanding of Enterprise Network Design, infrastructure, and operational best practices
- Technologies including RSTP/MSTP, VLAN, VTP, ARP, OSPF, BGP, TCP/IP, UDP, NDP, VxLAN, VRRP, EtherChannel, in an enterprise class environment.
- Knowledge of application-level protocols such as SNMP, telnet, FTP, HTTP, HTTPS, DHCP, DHCPv6, DNS. 802.1x, IPsec
- Strong Wi-Fi experience with troubleshooting and design
- Proficiency in Linux operating system, scripting experience a plus
- Experience with IPv4 & IPv6 in a dual stack a plus
- Experience with SDN and SDWAN deployments would be advantageous.
- Ability to work in fast-paced and dynamic environments with limited supervision
- Ability to work outside regular working hours as needed by the client, including evenings and weekends.
DESIRABLE CRITERIA:
- Networking Certifications such as CCNP
- Experience with enterprise environments on a global scale
- Strong attention to detail, and ability to multi-task
- Excellent verbal and written communication skills
- Proven organizational skills
- Fluent in spoken & written English preferred
- Strong mentoring skills and desire to mentor junior engineers
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non-merit factor.
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What We Do
EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.
As a top-tier partner with Cisco, Juniper, Dell, Arista, HP, Pure Storage, Palo Alto, and many others, we have grown to become a market leader in IT Supply chain, AV Installation and International Deployment. We also continue to expand our service offerings into Security, Data Centre, and Enterprise Networking. Our Managed Services simplify complex processes and improve productivity across all business functions under a single purchase order.
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