Location: Remote
Employment Type: Full Time
ABOUT US
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
HERE’S WHAT THE JOB REALLY LOOKS LIKE
Responsible for designing, developing and implementing scalable, maintainable, highly available network architectures that support network infrastructure and meet business objectives. Responsible for providing client support for network infrastructure including advanced design, setup and support of systems.
HOW YOU’LL MAKE AN IMPACT
- Configure and install various network devices and services
- Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
- Monitor performance and ensure system availability and reliability
WHAT YOU’LL ACTUALLY DO
- Monitor system resource utilization, trending, and capacity planning
- Provide senior level support and troubleshooting to resolve issues
- Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
- Select and implement security tools, policies, and procedures in conjunction with the company’s security team
- Liaise with vendors and other IT personnel for problem resolution
- Properly set the scope and timelines of new projects to meet completion deadlines.
- Demonstrate the ability to prioritize and manage competing demands and tasks and successfully manage multiple engagements that may require additional resources.
- Interface with all levels of employees internally and within client businesses to support program requirements (business owners, project managers, customer employees and customers’ executive management).
- Provide technical guidance to other IT professionals to correct problems encountered with network software and connectivity.
- Design, install, and support Route/Switch environments.
- Design, install, and support firewall environments.
- Monitoring network engineering performance and ensure system availability and reliability
- Configuring and installing various network devices and services
- Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
- Identify and implement work efficiencies through process improvement techniques
- Other computer operations work as required.
WHAT’LL SET YOU UP FOR SUCCESS
- Bachelor’s degree in computer science or equivalent experience within area related to job function
- Minimum of seven years of experience in the Information Technology field
- Minimum of five years of experience in a multi-server environment, Help Desk and/or NOC or related technical environment.
- Proven hands-on network engineering experience, monitoring, network diagnostic and network analytics tools and deep understanding of networking protocols
- Customer facing projects and BGP expertise - Required
- Demonstrate excellent communications skills both verbally and in writing
- Ability to communicate technical issues to non-technical people
- Ability to negotiate and solve conflict
- Thorough knowledge and experience with the Unix operating environment experience and advanced PC troubleshooting knowledge
- Ability to analyst complex business problems and issues as it relates to Enterprise Network Infrastructure.
- Ability to design, install, and support route/switch and firewall environments.
- Able to manage the needs of multiple client sites, prioritize the need and manage the workload for each day between assigned locations.
- Advanced knowledge/experience with data communications (FTP, TCP/IP, Ethernet, Hubs, Routers).
- Thorough understanding of SQL and relational database concepts.
- Knowledge or experience in call center operations and/or applications and project management.
- Constant work performed in a Corporate environment
- May require frequent travel
- Work performed while sitting and/or standing
- Constant use of computer, telephone devices and other general office equipment
WHY ALORICA?
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.
What We Offer:
- Competitive base pay with performance-driven incentives
- Comprehensive benefits including medical, dental, vision, and 401(k)
- Career development through Alorica Academy's open-access courses
- Real opportunities to grow within a global organization
- Access to our employee assistance program
- A collaborative, inclusive culture where innovation happens
Our Values
Bold – We challenge conventions and take smart risks
Relentless – We deliver results, no matter what it takes
Connected – We work as One Alorica because we're stronger together
True – We show up as our authentic selves, every single day
Ready to Join Us?
If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk.
Apply today!
Equal Opportunity Employer – Veterans/Disabled
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
#AloricaUSA #AloricaJobs
Skills Required
- Bachelor's degree in computer science or equivalent experience
- Minimum of seven years of experience in Information Technology
- Minimum of five years in a multi-server environment, Help Desk and/or NOC
- Proven hands-on network engineering experience, monitoring, diagnostic and analytics tools
- Customer-facing projects experience and BGP expertise
- Excellent verbal and written communication skills; explain technical issues to non-technical people
- Unix operating environment experience and advanced PC troubleshooting
- Ability to design, install, and support route/switch and firewall environments
- Advanced knowledge/experience with data communications (FTP, TCP/IP, Ethernet, Hubs, Routers)
- Thorough understanding of SQL and relational database concepts
- Ability to manage multiple client sites, prioritize workload, and set project scope/timelines
- Knowledge or experience in call center operations and/or applications and project management
Alorica Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Alorica and has not been reviewed or approved by Alorica.
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Healthcare Strength — The careers site lists comprehensive healthcare and mental‑health programs as part of the core package, indicating broad medical coverage is available. Company and benefits pages also describe medical, dental, vision, EAP, and HSA/FSA options.
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Retirement Support — Retirement coverage including a 401(k) is part of the advertised benefits. References to retirement planning appear consistently across benefits descriptions.
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Wellbeing & Lifestyle Benefits — Wellbeing elements include tuition reimbursement, employee discounts, and mental‑health/EAP resources, alongside an employee‑led nonprofit (MLBA) that provides emergency grants and community support. These offerings add non‑salary value beyond core insurance.
Alorica Insights
What We Do
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone, through social media, and in-person. And from acquisition and sales to customer care and support, Alorica provides a host of world class services, including logistics and fulfillment. We’re proud to passionately serve clients as diverse as we are — automotive, financial services, healthcare, retail and tech companies, many in the Fortune 1000. We call the OC home, headquartered in Irvine, CA, with more than 100,000 employees in 100 locations across the globe. Intrigued? Join us. For these chosen few, we offer: - Opportunities for Growth - Sky’s the limit! Over 80% of our promotions are from within. - Great Locations - With global locations and the option to work remote, our offices are virtually everywhere. - Community Partners – Making an impact matters. That’s why we invest in communities. - Referral Bonuses – Because who doesn’t like a little extra dough in your pocket? - Tuition Reimbursement – So you can keep your options open and your future bright. Are you ready to unleash the possibilities
