Job Description:
Network Engineer II's work with customers on implementation and upgrades of their network infrastructure as well as respond to issues related to the customer network. They plan for, design, and evaluate new and existing network systems and services between multiple platforms and protocols. This includes but is not limited to routers, circuits, internet, switches, firewalls, ISP, cabling, VPN connections, unified communications, call-center management, etc. Network Engineer II's that obtain work from a task system are primarily customer facing. Their work includes device migrations, network infrastructure, installations, and coordinating with QA and/or Risk Management to ensure configuration integrity and compliance. Network Engineer II's train and support Network Engineers.
Demonstrates an in-depth to advanced knowledge in variety of technologies; serves as a point of escalation for complex issues.
May provide oversight for and ensures the proper engineering and installation of both customer and internal structure changes, as well as new implementations.
Makes sure the projects and task assignments are completed in a timely manner as well as being functionally and securely sound.
May participates on network design; planning, site/datacenter surveys, and providing recommendations for future proofing customer infrastructures by providing data for customers with actionable data regarding specific infrastructure needs. This data might be rendered by either conference call, data (i.e., e-mail) or physical on-site inspection.
Addresses firewall related work activities and issues.
Addresses capacity planning and bandwidth needs.
Responds promptly to incident tickets/tasks concerning network/voice issues.
Works to maintain the security and proper access to customer data.
Proactively seeks out and understands new and developing technologies and trends in Information Technology.
Performs other duties as assigned
Advanced level position in described technology. A minimum of three (3) years of successful, in-depth work experience in relevant technical fields. Accredited university, college or trade school education in relevant field or equivalent training in relevant technology. Relevant certifications preferred. (Certifications dependent on role but could include but not be limited to Cisco, Palo Alto, Microsoft).
As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com
CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary
CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at [email protected] and we will work with you to meet your accessibility needs.
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Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.
Skills Required
- Minimum of three (3) years of relevant technical/network engineering experience
- Accredited university, college or trade school education in relevant field or equivalent training
- Advanced/in-depth knowledge of networking technologies and protocols (routers, switches, firewalls, VPN, circuits, ISP connectivity)
- Customer-facing experience (implementations, migrations, on-site surveys, coordination with customers)
- Relevant vendor certifications (examples: Cisco, Palo Alto, Microsoft)
- Ability to respond to incident tickets and coordinate with QA/Risk for configuration integrity and compliance
What We Do
As a forward-thinking technology partner, we accelerate our delivery of cutting-edge solutions to empower our customers’ growth. CSI heavily invests in research and development, product partnerships and strategic acquisitions to provide the most innovative technologies—all while maintaining our service-first mentality. We drive financial institutions and other businesses forward with a variety of services, including: Core Banking With more than 57 years as a leader in core bank processing, CSI’s enterprise banking solutions empower institutions to compete in an open banking environment while growing assets, developing additional revenue streams and reaching new customers by integrating the latest digital technologies. Regulatory Compliance As an established leader in compliance, top global brands trust CSI as their regtech partner and rely on us for our advanced compliance software—including industry-leading fraud and anti-money laundering solutions. Managed Cybersecurity CSI offers cloud-based cybersecurity services, with 24/7 monitoring, real-time incident remediation, seamless compliance integration and industry-leading support for enhanced threat mitigation. IT Management As one of the largest, most trusted managed services partners in the country, we take a consultative approach to IT management to provide a scalable, efficient IT enterprise that supports institutions’ growth and regulatory needs. Document Distribution From digital document delivery to cost-efficient print and mail services, CSI provides a full range of document distribution solutions to help financial institutions stay connected with their customers. Advisory Services CSI’s Advisory Services—which include IT governance, compliance and risk management services—deliver cost-effective solutions that reduce the time and expense of managing security and compliance while ensuring technology is aligned to business objectives.
