Network Engineer II

What this Job Entails:

The Network Engineer II is a focal point for all internal and external orders required to maintain the network. This position requires the ability to work independently with a high level of accuracy and attention to details. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

• This position requires flexibility with shift schedules, including weekend coverage (Saturday or Sunday) and the ability to work either morning or swing shifts.
  ie. Be based in the Eastern Time Zone and start work at 3:00 AM or 4:00 AM Pacific Time, or• Be based in the Pacific or Mountain Time Zone and work until 8:00 PM or 9:00 PM Pacific Time.

Your Roles and Responsibilities:

• Major duty:
  • Serving as the first point of defense for all network-related incidents, providing 24x7network support for production and corporate network.
  Technical skills:
  • Troubleshooting layer 1-3 issues and maintain WAN, BGP, ISIS, LAN, FHRP, VLAN, STP, etc. and related services.
  Daily jobs:
  • Proactively monitor production network health, assess potential risks and take
  mitigation actions to ensure quick service restoration.
  • Deliver customer-centric support through multiple communication channels.
  • Create and update standard operating procedures (SOPs) for network changes
  management, issue analysis and mitigation strategies

• Install, configure and maintain various network hosts and services like routers, switches, firewalls, VPN endpoints

• Perform network maintenances/upgrades (often during normal working hours, but sometimes during the evening or weekend)

• Troubleshooting network issues and outages

• Participate in global production and corporate network including edge, backbone, datacenter, POP, and content delivery network (CDN) infrastructure

• Handle multiple vendor switch on various servers in dealing with hardware/software issues

• Handle traffic, and any queries raised by ISP/Partners

• Provide support for any incidents such as input errors, CRC, RMA etc.

• Work directly with ISP/Vendors on fixing any issues related to network

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

• This is a shift-based position and may include weekend or swing shifts.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Have a full understanding of routing, switching, server operating systems, active directory, firewalls, wireless controllers, DNS, email, virtual machines and software applications

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Familiarity with content delivery networks and internet peering strategies

• Understanding of server hardware technologies relative to content delivery performance and capacity

• CCNA or equivalent

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law