A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.
The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.
Job Summary
Support, monitor, test, deploy, and troubleshoot hardware and software pertaining to local area and wide area networks.
Major Tasks, Responsibilities, and Key Accountabilities
- Monitors data network system performance. Performs data network troubleshooting to isolate and diagnose performance issues.
- Installs and configures hardware. Performs upgrades to hardware and software components.
- Orders equipment, prepares installation specifications, and monitors progress of installation for core and branch network infrastructure.
- Analyzes test data and recommends hardware or software for solutions.
- Tests and evaluates equipment to determine efficiency, reliability, and compatibility with existing systems.
- Establishes network users, user environments, and security for networks being installed.
- Troubleshoots branch cabling and equipment issues.
- Provides users with technical network support.
Nature and Scope
- Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data.
- Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct customers of the process.
- May provide general guidance/direction to or train junior level support or professional personnel.
Work Environment
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- Typically requires overnight travel less than 10% of the time.
Education and Experience
- Typically requires BS/BA in a related discipline. Generally 2-5 years of experience in a related field OR MS/MA and generally 2-4 years of experience in a related field. Certification is required in some areas.
Preferred Qualifications
- Skilled in PRTG Monitoring
- Experience with Solar Winds
- Skilled in CMDB Admin
- Vendor Management Skills
- Excellent Communication Skills
- Detail Oriented
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If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.
Top Skills
What We Do
White Cap and its affiliates serve as a one-stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, infrastructure, and residential end markets. White Cap operates approximately 500 branches across North America with more than 10,500 employees supporting approximately 200,000 customers.
For more information about White Cap, visit about.whitecap.com
