Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
SUMMARY:
We are seeking a skilled and hands-on Network Engineer to deploy, and support reliable and secure network connectivity across geographically distributed environments. The ideal candidate will have experience with CradlePoint, IPSec VPN tunnels, cellular data networks, and Starlink satellite connectivity. A Cisco CCNA certification and 3-5 years of working with cellular data is a plus.
PRIMARY DUTIES include but not limited to:
- Deploy, configure, and support network solutions utilizing CradlePoint routers, cellular WAN, and Starlink satellite internet.
- Configure, monitor, and troubleshoot IPSec VPN tunnels for site-to-site and remote connectivity.
- Support and optimize cellular data connectivity, including redundancy and failover scenarios.
- Integrate Starlink connectivity into existing network architectures, including VPN routing and performance optimization.
- Monitor network health, availability, and performance across WAN, VPN, cellular, and satellite links.
- Troubleshoot complex network issues involving latency, routing, VPN stability, and connectivity interruptions.
- Maintain accurate network documentation, diagrams, and configuration standards.
- Collaborate with security, systems, and operations teams to ensure secure and reliable network services.
- Participate in network upgrades, lifecycle management, and continuous improvement initiatives.
Day‑Shift Coverage
- Provide consistent Monday–Friday coverage from 8:00 a.m. to 5:00 p.m. US Eastern Time to support real‑time operations and implementations.
COMPETENCIES:
- Hands-on experience with CradlePoint networking solutions.
- Strong experience configuring and supporting IPSec VPN tunnels.
- Experience supporting cellular data networking in enterprise or operational environments.
- Experience deploying and supporting Starlink satellite internet.
- Solid understanding of networking fundamentals (TCP/IP, routing, NAT, firewalls).
- Experience with network monitoring and troubleshooting tools.
- Strong problem-solving abilities and attention to detail.
- Effective written and verbal communication skills.
REQUIRED EDUCATION & EXPERIENCE REQUIRED:
- Cisco Certified Network Associate (CCNA) certification.
- Experience with SD-WAN or multi-link WAN environments.
- Familiarity with redundant and failover networking designs.
- Knowledge of secure networking best practices.
- 3-5 years of cellular data experience
- EXPECTED HOURS OF WORK: Provide consistent Monday–Friday coverage from 8:00 a.m. to 5:00 p.m. Eastern Time to support real‑time operations and ensure continuous quality oversight.
TRAVEL: Remote
LANGUAGE SKILLS: English
Below is the pay range of this position for considered candidates based on qualifications and experience.
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What We Do
New Era Technology is a global managed technology service provider. New Era serves as a trusted adviser to more than 14,500 customers worldwide. Customers rely on New Era’s seamless blend of solutions that securely connect people, places, and information in a rapidly changing digital world. New Era has offices in the Americas, the United Kingdom, APAC, and Europe. New Era provides solutions and services to diverse industries including Global Enterprise, Banking & Finance, Smart Buildings & IoT, Healthcare, Education, and Government. Solutions and Services: • Collaboration & Unified Communications • Data Networking • Digital Transformation • SecureBlu Security Services • CloudBlu Cloud Services • Physical Security & Life Safety • Managed Services • Professional Services
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