As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
How You Will Contribute
Reporting to the Services organization, you will play a hands-on role in delivering network solutions and providing post-sales technical support. You’ll work closely with internal teams, service partners, and customers to ensure seamless deployment, reconfiguration, and ongoing improvements of Ciena’s solutions.
Lead solution delivery activities including remote deployment support, network migrations, and acceptance testing
Support partner engineers during deployments and act as an escalation point for technical queries
Review and validate Technical Deployment Package (TDP) content with internal and external stakeholders, ensuring all details are clear and executable
Collaborate with Sales Engineers, Project Managers, Technical Support, and Field Service to resolve design or product-related issues
Maintain detailed as-built documentation for future upgrades and reference
Participate in customer kick-off calls and provide guidance to pre-sales teams to align network design with serviceability standards
The Must Haves
B.S. in Electrical Engineering, Optical Engineering, or related discipline
Experience in a network engineering or related technical role
Basic theoretical and/or practical knowledge in one or more areas:
Layer 0/1 (SDH, DWDM, ROADM, Control Plane, etc.)
Layer 2-3 (IP protocols)
Scripting/DevOps (e.g., Python, Java, Ansible)
Strong customer service and communication skills, including fluency in German (native) and English (written and verbal)
Proficiency in MS Office applications (Visio, Excel, PowerPoint)
Ability to manage multiple projects, analyse technical data, and translate designs into deployable solutions
Flexibility to travel (~25%) and support night-time maintenance windows (~25%)
Assets
Experience collaborating in matrixed teams across functions like engineering, support, and field operations
Comfortable managing multiple projects and resolving technical issues under tight timelines
Strong documentation and process development skills
Availability to travel (~25%) and support night-time maintenance windows when required
Customer service-oriented mindset with a desire to build a technology-focused career
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Top Skills
What We Do
Ciena (NYSE: CIEN) is a global leader in networking systems, services, and software. We build the world’s most adaptive networks to enable our customers to deliver richer, more connected experiences for all users. At our core, Ciena is a company rooted in people. We prioritize deep, collaborative relationships within our teams and alongside our customers, partners, and communities around the world.
For three-plus decades, we’ve brought our humanity to our relentless pursuit of innovation. We continue to lead the evolution of networking with a strong track record of industry firsts. As end-user expectations skyrocket, our customers and their networks must transform. Ciena powers this transformation by driving next-generation solutions built for maximum openness and agility—today and into the future.
Corporate/Brand Values:
• Customer First
• Integrity
• Velocity
• Innovation
• Outstanding People
We're the perfect size for you to make an impact. W
Only Ciena has the depth of expertise and the culture of collaboration and partnership required to help our partners evolve. We do this by strategically integrating hardware, services, and software in an open environment to ensure our clients’ networks are ‘fit for flexibility’ today and into the f
Why Work With Us
We are known for our industry-firsts, including the first coherent optical solution, converged packet-optical platform, and intelligence automation platform. Our commitment extends beyond innovation, logging in over 35,000 volunteer hours and $2 million to worthy causes in 2023. We're the perfect size and culture for you to make a difference.
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