Network Credentialing Associate (Temporary)

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for a Network Credentialing Associate (Temporary) to join our team. This role will support the day-to-day credentialing operations of both 1099 and W2 workflows related to initial and recredentialing. This involves collaborating with the Credentialing Manager and Credentialing Specialists to ensure a  streamlined workflow with credentialing functions and learning and executing all credentialing requirements.

This is a temporary position for 12 - 14 weeks with an hourly rate of $20. This position is remote, based in Eastern Time. Talkspace Headquarters is located in NYC.

What You’ll Do

• Credentialing 
  • Perform all daily credentialing functions as needed, such as checking provider CAQH status 
  • Coordinate with Credentialing Verification Organization (CVO) to ensure timely completion of the credentialing review
  • Weekly follow-up review of provider status and communicating status updates to CVO or incomplete status to provider
  • Correspond with providers for missing data elements such as NPI numbers and/or CAQH profile information
  • Correspond with providers to advise on their status via Zendesk
  • Document all credentialing correspondence with provider and/or CVO in the Fountain system
  • Responsible for notification of incomplete credentialing status to the provider 
  • Ensuring accurate storage record of provider files
  • Reviewing and processing provider recredentialing files and preparing them for final approval by the Chief Medical Officer
  • Ensuring all psychiatry provider credentials remain current and accurately listed in the provider’s credentialing file
• Team Collaboration
  • Be an active participant and problem solver in recurrent meetings.
• Performs other related duties as assigned.

About You 

• High school diploma
• Attention to detail
• Experience (or strong interest) in working in a fast-paced environment

Why Talkspace? 

Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible.

Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse  “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you!

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace? 

Diversity

Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.

Equity

Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.

Inclusion

Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.

Belonging

Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.