Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.
Present in India since 1953, Thales is headquartered in Noida and has other operational offices and sites spread across Delhi, Gurugram, Bengaluru and Mumbai, among others. Over 2200 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Aerospace and Cyber & Digital sectors. Thales has two engineering competence centres in India - one in Noida focused on Cyber & Digital business, while the one in Bengaluru focuses on hardware, software and systems engineering capabilities for both the civil and defence sectors, serving global needs. The Group has also established an MRO (Maintenance, Repair & Overhaul) facility in Gurugram to provide comprehensive avionics maintenance and repair services to Indian airlines and support the growth of the local aviation industry.Thales is looking for a Senior Automation Engineer for Performance, Escalations and Beta to join our Application Security WAF team
As Performance & Escalation Engineer you will investigate, troubleshoot, reproduce complex field issues on VM & HW and take ownership for the resolution of engineering issues as they arise across a number of production
environments.
This will be the job for you if you like diving into tricky problems, finding workable solutions, and enjoy gaining a deep knowledge of the product you’re working on and lead beta of new features with customers
Additionally, you will be working to improve the quality of our platform and product by designing and executing tests on different deployments.
This position serves as a middle layer supporting our customers with quick and effective solutions while simultaneously interfacing with our development team to find the right fix for issues and provide valuable feedback to the team.
We are looking for someone who brings a continuous growth mindset, with a strong drive for learning and self-improvement, and who operates with trust, and accountability.
The ideal candidate shows genuine care for customers, teammates, and product quality, approaching challenges with empathy and responsibility.
Responsibilities:
Troubleshoot and Reproduce complex field issues
Direct clients through issue resolution including customer meetings, status reports and updates
Maintain escalation lab for common customer’s scenario (HW, VM and Cloud)
Develop customer’s scenario testing flows, write test plans, execute and analysis
Participate in BETA with customers
Identify, propose and enforce escalation process improvements
Be able to adopt new test technologies , tools, analysis and infrastructure
Share field issues analysis and customer feedback to RnD
Foster close interface with customers, Support, PM and account teams
Required Qualifications:
Senior Security or Networking products Tier 2+ Support At least 5+ years - MUST
CCNA OR CCNP certification - MUST
Strong analytical, diagnostic and problem-solving skills with ability to work independently - MUST
Automation & DevOps Skills (Python, Docker, Jenkins, VMware , Git ) - MUST
Excellent English communication skill (speak and write) and good Customer relation experience - MUST
Experience in reproducing complex networking and HTTP/SSL Scenario in Lab - MUST
Deep understanding of HTTP/SSL protocols, Networking and Linux
Manual QA experience
Knowledge of OWASP Top 10, Kali Linux, Penetration testing experience & security certification
Hands-on with Hardware, VM and cloud platforms
Basic scripting experience (Bash, Python)
Basic understanding of AI concepts and their practical applications
Willingness to travel to customer sites (not often)
At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.
Skills Required
- 5+ years experience in Security or Networking products Tier 2+ Support
- CCNA OR CCNP certification
- Strong analytical and problem-solving skills
- Automation & DevOps Skills (Python, Docker, Jenkins, VMware, Git)
- Excellent English communication skills and customer relation experience
- Experience in reproducing complex networking and HTTP/SSL scenarios
Thales Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thales and has not been reviewed or approved by Thales.
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Retirement Support — Retirement plans with employer contributions and matches, profit sharing, and share purchase opportunities are emphasized across multiple regions. These elements are positioned as competitive components of total rewards.
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Leave & Time Off Breadth — Generous PTO that increases with tenure, paid holidays, and paid military, maternity, and paternity leave are described. This breadth supports work–life balance across locations.
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Flexible Benefits — Hybrid work options, flexible schedules, and parental supports such as childcare benefits and leave for sick children are available in several markets. Flexibility is presented as a core part of the employee experience.
Thales Insights
What We Do
Thales is a global high technology leader investing in digital and “deep tech” innovations – connectivity, big data, artificial intelligence, cybersecurity and quantum technology – to build a future we can all trust, which is vital to the development of our societies. The company provides solutions, services and products that help its customers – businesses, organisations and states – in the defence, aeronautics, space, transportation and digital identity and security markets to fulfil their critical missions, by placing humans at the heart of the decision-making process.
