Network and Computer Systems Administrator

| Patuxent River Estates, MD, USA
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Great Hill Solutions is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is the federal government contracting business wholly owned by the Seneca Nation. SNG meets mission-critical needs of federal civilian, defense, and intelligence community customers across a variety of domains. The SNG portfolio receives shared services support from its parent company Seneca Holdings and is comprised of multiple companies that participate in the Small Business Administration 8(a) program. To learn more visit and follow us on LinkedIn.

The Seneca Nation Group companies offer competitive compensation and a strong benefits package including comprehensive medical and dental care, matching 401K, paid time off, flexible spending accounts, disability coverage, and other benefits that help provide financial protection for you and your family. We pride ourselves on our collaborative work environment and culture which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Great Hill is seeking a Network and Computer Systems Administrator in the DMV area. 

This position will entail supporting the Naval Air Systems Command (NavAir), in particular, the Digital Analytics, Infrastructure and Technology Advancement (DAiTA) Group and the Naval Leveraging Innovation, Frameworks and Technology (LIFT) and Integrated Modeling Environment (IME) projects. Specifically, this position will provide support to the Navy Lift and IME service desk documenting the acknowledgement to resolution process of user trouble tickets, providing trouble ticket metrics to program leadership, and consulting new users with plan and software options to support their projects. Additionally, the intermediate Network and Computer Systems administrator may provide support by installation, configuration, and maintenance of an organization's local area network (LAN), data communications network, operating systems, and physical and virtual servers. Perform System monitoring and verify the integrity and availability of hardware, network, and server resources and systems. Review System and application logs and verify completion of scheduled jobs, including system backups. Analyze network and server resource consumption and control user access. Install and upgrade software and maintain software licenses. May assist in network emulation/virtualization, analysis, planning, and coordination between network and data communications hardware and software. 

This position will be a pivotal member in providing support to the Analytic Master Plan (AMP) Digital Platform (DP) and the Naval LIFT project manager. This position will support implementing and integrating capabilities within the Atlassian Suite (including, but not limited to Jira, Confluence, and Big Picture Enterprise), thus enabling end users to have ability to ‘look left’ (review past analysis to develop new insights and refine hypothesis) and ‘look right’ to understand how project plans are integrated in support of Navy’s budget and force design schedules.

Roles and Responsibilities include, but are not limited to:

  • Implement integrated capabilities within the Atlassian Suite so users have the ability to ‘look left’ (review past analysis to develop new insights and refine hypothesis) and ‘look right’ to understand how project plans are integrated in support of Navy’s budget and force design schedules.
  • Assist in executing the strategic goals for the AMP-DP
  • Support collaboration and coordination with across multiple commands. Interface with knowledge managers, members of management, and IT professionals within the commands supporting the AMP to gather platform requirements with respect to the integration of people, processes, and data. 
  • Provide IT support with User setup of CAMEO software and Team Work Cloud (TWC).
  • Provide IT Backend “boots on the ground” support for occasional Classified and Unclassified server outages.
  • Collaborate with LIFT IT lead and IT POCs from other Navy Orgs to troubleshoot networking issues.
  • Assist IT lead and Naval IME team with Software upgrades and infrastructure migrations.
  • Perform License key swaps on Flexnet servers and certificate file generation via Keytool.
  • Serve as integral team members with the OPNAV staff and the Naval-LIFT Support Team.     
  • Provide administrative support
    • Create and configure user accounts within LIFT and IME TWC databases.
    • Update knowledgebase content upon request.
  • Provide intermediate level JIRA support
    • Create custom project, issues types, screens, fields, groups and associations (field configuration, screen scheme, workflows), mapping schemes (field configuration scheme, issue type screen scheme, and workflow scheme_
    • Manage Groups and Group Delegations
    • Customize Security Schemes for projects and issue types
    • Import and export data from CSV files including issue relationships and dependencies.
    • Configure and implement automation based on user needs.
    • Configure and maintain issue relationships and dependencies.
    • Develop advanced JQL Queries in support of Big Picture, Charts, and Reports.
    • Develop and customize service desk customer portal as required.           
  • Provide intermediate level Confluence Support
    • Create Custom Spaces, blogs, how-to-guides, and user notifications.
    • Manage Groups and Group Delegations
    • Integrate Jira projects with Team Calendars, Reporting, and Charting capabilities to represent Dash boarding requirements developed by senior leadership.
    • Develop and maintain professional looking web content and forms which fully integrates with JIRA.
  • Provide intermediate level Big Picture Enterprise support
    • Support the Gantt, Objectives, and Calendars modules.
    • Create custom boxes and portfolios.  Configure scope, task structure, scheduling, filters, view templates.   
    • Fully integrate with existing Jira projects to highlight key relationships and dependencies.
    • Customize and maintain security (admins, editors, viewers).
    • Develop custom JIRA project synchronization schemes.
    • Support Live Views and Scenario Planning.    
  • Support the testing of new platform capabilities as required to ensure requirements are met with quality solutions.
  • Development and maintain training documentation, knowledge bases, and help desks.   
  • Assist in the development of presentations and point papers for senior leadership.
  • Review current AMP-DP business processes and develop recommendations to improve alignment and efficiency in support of leadership goals and objectives.
  • Conduct research into the technology requirements for specific AMP-DP projects and propose existing out new Atlassian applications, add-on, or plug-ins as needed.
  • Support administrative tasks to include drafting of meeting minutes / actions, development of input for weekly and monthly reports to senior leadership, scheduling of meetings, and the setup / execution for platform demonstrations

Basic Qualifications:

  • Extensive teamwork skills in the areas of communication, responsibility, honesty, active listening, empathy, and collaboration.
  • Extensive experience administrating Confluence and Jira as well as developing custom tailored solutions with the Atlassian suite of products. 
    • Experience must include working with clients to develop successful solutions for business management requirements which maximize a positive end user experience for expansion of the user base and connecting people, processes, workflows, and data.
  • Candidates must have a minimum of basic knowledge with and be willing to develop these skill sets on the job.
  • Candidates must be able to quickly develop a high level of proficiency with this application in support of day-to-day job duties.         
  • Ability to develop rapid knowledge and understanding of strategic guidance (CNOG, NAVPLAN, and Force Development) and warfare concepts.
  • Must have good organizational skills can juggle multiple responsibilities simultaneously, stay focused on deadlines, and handle complex projects efficiently.
  • Must be an American Citizen, have at least a TOP SECRET clearance, and be able to obtain a TS / SCI.    
  • Has a minimum of 3 years of relevant experience
  • Bachelors Degree in computer related discipline; Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution.
  • Strong interpersonal and leadership skills  
  • Cloud+ or GICSP or SSCP or Security+ or GSEC or equivalent 

Desired Skills:

  • DoD and Navy or NavAir experience
  • Active TS / SCI clearance
  • Familiarity with MBSE or Cameo CSM/TWC
  • Working level expertise with HTML and JAVA Scripting is highly desired.
  • A basic level of expertise with Big Picture and Atlassian tool suite (JIRA, confluence, EasyBI, Etc.) will be required and working level expertise is highly desired.

Diversity, Equity & Inclusion Statement:

The Seneca Holdings family of companies is committed to building an inclusive work environment that encourages, supports, and celebrates the diversity of our employees. We recognize that an inclusive corporate culture improves how we support our customers and also improves the collective impact we can make in our communities.

Equal Opportunity Statement:

Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.

More Information on Seneca Holdings
Seneca Holdings operates in the Financial Services industry. The company is located in Salamanca, New York. It has 196 total employees. To see all 47 open jobs at Seneca Holdings, click here.
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