An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!
Overview
We have an exciting opportunity for you to become an integral member of TNS’ global network support function. You will be part of an operations support team providing first line support, partner escalation and incident management across the TNS network. You will be responsible for the monitoring and support of our TNSLink payments network - and should be conversant in the role of upkeeping high availability networks, along with providing timely resolutions and quality assurance for customers.
Responsibilities
Responsibilities:
Working closely with your peers you will provide assistance on a wide range of incidents in order to meet service availability SLAs. Working on a shift rota providing Monday to Friday (7am – 3.30pm & 9am to 5.30pm) operational support, you will be responsible for:
- Monitoring and management of the TNS payments network
- Responsible for monitoring the health of network connectivity, performance, and logging of all service incidents in the incident management system
- Working all assigned tickets through to resolution, whilst providing timely escalation, communication and updates through the lifecycle of the incident ticket
- Engagement and management of 3rd party organisations in support of any given service incident
- Post incident impact analysis / support
- Support of change management activities
- Working closely with internal technical support groups in the effective management of ongoing service incidents
Qualifications
Required skills:
- Analytical approach to fault-finding with proven ability to diagnose network problems
- Tenacious and inquisitive in investigating and applying corrective action
- Good personal organizational and developed time management skills
- Ability to work under pressure
- Professional working attitude – strong ability to communicate effectively with local and remote team members
- Experience in a Technical Support/Net Ops environment
- Experience / knowledge of IP networking, WAN network protocols, Windows and Linux.
Desirable skills:
- Experienced with the following hardware / OS and networking protocols: Cisco, Digi, Virtual Access, Linux, IPSEC, VPN.
- Working knowledge of Remedy, SolarWinds, Splunk, Microsoft office suite of tools.
- Experience with the following: Fortinet – FortiGates and FortiSwitches, understanding of SDWAN solutions, AWS, Azure, Netreo monitoring tools
Qualifications:
- ITIL knowledge / foundation certification
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
What We Do
Transaction Network Services (TNS) is a leading global provider of data communications and interoperability solutions. Our global network and innovative value-added services enable transactions and the exchange of information to many of the world’s leading retailers, banks, payment processors, financial institutions and telecommunication firms. Founded in 1990 in the United States, TNS has grown steadily and now provides services to customers in over 60 countries across the Americas, Europe and the Asia Pacific region, with our reach extending to many more. TNS has designed and implemented a global data network which supports a variety of widely accepted communications protocols and is designed to be scalable and accessible by multiple methods.
