The Network Administrator is responsible for supporting, maintaining, troubleshooting, and optimizing network infrastructure across OTAVA’s managed services environment. This role works directly with clients and internal teams to deliver reliable, secure, and scalable network solutions, while providing exceptional technical support and operational excellence. The ideal candidate brings strong networking expertise, hands-on experience with Fortinet and enterprise network environments, and a passion for solving complex technical challenges.
Responsibilities
- Provide technical support and troubleshooting for client and internal network environments
- Configure, deploy, maintain, and optimize routers, switches, firewalls, VPNs, and related network infrastructure
- Monitor network performance, availability, and security to ensure service reliability
- Respond to, troubleshoot, resolve, and escalate network incidents through established support processes
- Participate in network maintenance activities, upgrades, and change management procedures
- Collaborate with Infrastructure, Cloud, Security, and Support teams to deliver client solutions
- Document network configurations, procedures, and troubleshooting activities
- Participate in on-call or escalation support activities as required
- Deliver exceptional customer service while supporting enterprise clients
- Perform additional duties and responsibilities as assigned
Experience
• Experience with DNS, DHCP, QOS, NAT, VoIP, IP Routing, Switching, VPN, Windows Server - Experience with Cisco IOS and/or Fort iOS
• Experience working with large business and enterprise networks.
• Hands-on experience with cloud computing (IaaS or PaaS) platforms
• 3 + years of experience with enterprise network environments
• Experience with Cisco IOS and/or Fort iOS/Clavister OS
• Hands-on experience with cloud computing (IaaS or PaaS) platform
• Experience with Cumulus routers and switches, as well as Fortinet security products preferred
Knowledge, Skills, and Abilities
- Strong knowledge of TCP/IP networking fundamentals and OSI model concepts
- Advanced understanding of enterprise networking technologies including:
- BGP
- OSPF
- STP
- VLANs
- Layer 2 and Layer 3 Switching
- Strong knowledge of DNS, DHCP, NAT, QoS, VPN, and VoIP technologies
- Experience configuring and supporting Fortinet firewalls and security solutions
- Knowledge of network security concepts including ACLs, IPS/IDS, segmentation, and secure remote access
- Working knowledge of Windows Server and Active Directory environments
- Understanding of virtualization technologies including VMware vSphere (NSX preferred)
- Familiarity with public cloud networking concepts in Azure and AWS
- Ability to diagnose and resolve complex network issues in a production environment
- Excellent customer service and communication skills
- Ability to effectively communicate technical concepts to both technical and non-technical audiences
- Strong troubleshooting, analytical, and documentation skills
- Fluent English communication skills, both written and verbal
Education
Bachelor’s degree in computer science, Information Technology, related field or equivalent experience in a network admin or IT support role.
Certifications
• One or more relevant industry recognized certifications: CCNA, CCNP, NSE4, VSP, ITIL, etc
What We Offer:
Competitive base salary ($70 – 80K) depending on experience and certifications) plus bonus, 401(k) match, health insurance, generous PTO, paid volunteer time off, and working with world-class co-workers who are just as dedicated and as awesome as you are.
What about Otava?
At Otava, we are people empowering people to enable growth. We are excited for you to join us!
As a global leader in secure, compliant, enterprise-class cloud hosting, we deliver a full range of solutions from colocation to private and hybrid cloud computing. We’re creative thinkers who love to serve others, automate where possible, and change when required. Above all, we love to help our clients. We aim for superior client service in everything we do and strive to get even better.
Sound like you? Come join us!
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- 3+ years of experience with enterprise network environments
- Experience with DNS, DHCP, QoS, NAT, VoIP, IP routing, and switching
- Experience with Cisco IOS and/or FortiOS/Clavister OS
- Hands-on experience with cloud computing (IaaS or PaaS) platforms
- Experience configuring and supporting Fortinet firewalls and security solutions
- Advanced understanding of BGP, OSPF, STP, VLANs, and Layer 2/Layer 3 switching
- Working knowledge of Windows Server and Active Directory
- Understanding of virtualization technologies including VMware vSphere (NSX preferred)
- Familiarity with public cloud networking concepts in Azure and AWS
- Strong troubleshooting, analytical, documentation, and customer communication skills
- Bachelor's degree in Computer Science, IT, related field, or equivalent experience
- One or more relevant industry certifications (CCNA, CCNP, NSE4, VSP, ITIL, etc.)
- Experience with Cumulus routers and switches and additional Fortinet products
- Fluent English, both written and verbal
What We Do
Otava is a global leader of secure, compliant hybrid cloud and IT solutions for service providers, channel partners and enterprise clients. The company's tagline, 'Expect Exceptional,' is a reflection of Otava's mission to deliver clients and partners an experience that truly rises above all others. Their network of 12 data centers and cloud nodes protect mission critical applications to ensure they are always available, secure and comply with government and industry regulations. Backed by independent HIPAA, PCI, SOC 2, and ISO 27001 audits, Otava delivers exceptional experiences for companies in need of a strategic IT partner.
