- Configure and install various network devices and services (i.e., routers, switches, firewalls, VPN, QOS, load balancers, SNMP, IPAM, etc.).
- Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations.
- Monitor performance and ensure system availability and reliability uptime is up to 100%. Monitor system resource utilization, trending, and capacity planning.
- Provide level 1 (phone support) and level 2 (Deskside support) and troubleshooting issues with carriers, vendors, and end users.
- Work with established configuration and change management policies to ensure awareness, approval, and success of changes made to the networks infrastructure.
- Document Network operating procedures and Data Communications equipment configurations.
- Maintain inventory of Data Communications equipment. Report service disruptions to Telco and works with Telco to restore service.
- Interface with Data Communications Equipment providers to properly configure the equipment and correct equipment malfunctions.
- Provide input to the design, development, and implementation of operational activities relating to networks.
- Maintain day-to-day logs of service disruptions.
- Knowledge of Layer 2 switching and Layer 3 routing protocols including BGP, etc.
- Experiences with Enterprise Cisco routers, switches, VOIP, VPN, wireless technologies, QOS, and firewalls.
- Excellent verbal and written communication skills.
- Demonstrated strength in statistical/analytical tools for system monitoring.
- High School diploma or GED and a minimum of 3 years of related experience in data network configuration and troubleshooting in a professional data center environment.
- Cisco Certified Network Associate (CCNA) Routing and Switching
- Bachelor's Degree in Computer Science, MIS or related field preferred.
Skills Required
- Knowledge of Layer 2 switching and Layer 3 routing protocols including BGP
- Experience with Enterprise Cisco routers, switches, VOIP, VPN, wireless technologies, QOS, and firewalls
- Cisco Certified Network Associate (CCNA) Routing and Switching
- Minimum 3 years of related experience in data network configuration and troubleshooting
What We Do
At Valley, we aren’t just your average financial institution; we're your trusted partner in building a brighter future. With a widespread presence across the U.S., we've been serving communities since 1927. For over 95 years, our team of dedicated professionals has been committed to creating better banking opportunities for our customers and fostering growth and prosperity in the communities we serve. From personalized financial solutions to comprehensive banking services, home mortgages, commercial lending, and wealth management, we're here to help you achieve your financial goals, no matter how big or small. We understand that each individual and business has unique challenges and opportunities, and we're here to listen, understand, and provide tailored solutions to help you succeed. ©2025 Valley National Bank. Member FDIC. Equal Opportunity Employer. Equal Housing Lender. All Rights Reserved.
