Job Category:
Information TechnologyWork Shift/Schedule:
8 Hr Morning - AfternoonNortheast Georgia Health System is rooted in a foundation of improving the health of our communities.
About the Role:Job SummaryEntry level position responsible for support, implementation, repair, and maintenance of Network wired, wireless, and security infrastructure/applications, including: routing, switching, IPS/IDS, firewalls, B2B VPN, remote access VPN, network access control, application delivery, WAF, RF management, BLE, RTLS location services, advanced data center overlay technologies, cloud technologies (AWS, GCP, Azure), WAN/SDWAN technologies (including satellite, cellular, and broadband), UPS technologies, and DDI. This position must be able to demonstrate each of the job specific skills and abilities listed.
Minimum Job Qualifications
- Licensure or other certifications:
- Educational Requirements: High School Diploma
- Minimum Experience: 2+ years experience supporting critical IT infrastructure in a highly available 24x7 environment, such as Desktop support or Field Service support.
- Other:
Preferred Job Qualifications
- Preferred Licensure or other certifications:
- Preferred Educational Requirements:
- Preferred Experience:
- Other:
Job Specific and Unique Knowledge, Skills and Abilities
- Ability to articulate technical expertise to peers
- Ability to collaborate with a team to build the best possible solution for customers
- Basic understanding of PC user experience
- Experience troubleshooting basic IT computer and/or network infrastructure
- Eagerness and willingness to pursue continual education to foster personal growth
Essential Tasks and Responsibilities
- Order/repair replacement equipment and supplies and prepare requisition forms for new/replacement equipment
- Perform basic problem isolation within the network infrastructure and applications
- Creates technical documentation for infrastructure solutions
- Ensure the security of the system by driving standards and policies across all applicable technology towers
- Assist with new network infrastructure and applications deployment
- Coordinate and collaborate with vendors on repair and maintenance of various network systems and their components
- Assists Network Engineers with projects and deployments
- Responsible for the day-to-day operations of all network services and systems
- Responsible for collaborating with Field Services team, Communication Systems team, and Facilities team on cabling and IDF management
- And all other duties as assigned by the Unified Communications Manager and/or the IT Network & Telecommunications Supervisor
Physical Demands
- Weight Lifted: Up to 50 lbs, Frequently 31-65% of time
- Weight Carried: Up to 50 lbs, Frequently 31-65% of time
- Vision: Heavy, Constantly 66-100% of time
- Kneeling/Stooping/Bending: Frequently 31-65%
- Standing/Walking: Frequently 31-65%
- Pushing/Pulling: Frequently 31-65%
- Intensity of Work: Constantly 66-100%
- Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving
Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.
NGHS: Opportunities start here.
Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
Skills Required
- High school diploma
- At least 2 years of experience supporting critical IT infrastructure in a highly available 24x7 environment
- Experience supporting desktop or field service infrastructure
- Ability to troubleshoot basic IT computer and network infrastructure
- Ability to articulate technical expertise to peers
- Ability to collaborate with teams to develop customer solutions
- Willingness to pursue continual education
What We Do
Northeast Georgia Health System (NGHS) is a non-profit organization dedicated to improving the health of the community through its network of five hospitals and various outpatient locations.
