The Network Administrator is a key member of an important team. This position provides telephone and remote assistance and technical support for customers and team members. The Network Administrator will also configure computers, cameras, routers, switches, and other network equipment for new installations. In this role you will be expected to maintain pertinent documentation, perform in a team environment, and fulfill customer requests. Additionally, this role is required to receive and ship inventory, assist in maintaining accurate inventory counts, and participate in reconciling physical inventory.
Extensive training and mentoring will be provided to ensure success and support long-term growth.
ESSENTIAL JOB FUNCTIONS
Effort
Duties
50%
Technical Support
- Respond to customer and team member requests for technical support with hardware issues via phone and remote computer applications.
- Triage support requests to determine priority and appropriate response protocol.
- Solve support requests according to established protocols.
- Coordinate with team members to develop solutions.
40%
Equipment Configuration
- Configure equipment per specifications provided by the Farm Systems Coordinator.
- Confirm that specifications are clear and understood before configuring, referring any questions or uncertainties to the Farm Systems Coordinator.
- Ensure that equipment is ready for installation according to the established time frame provided.
- Communicate any configuration issues.
5%
Workflow Innovation
- Identify opportunities to improve efficiency in workflows for co-workers and clients.
- Research, develop and deploy systems to improve efficiency. This may include new technologies and/or processes.
5%
Other
- Continuously work with senior staff (hardware and software) to develop a solid understanding of the services Dairy One provide to the agricultural industry.
- Seek opportunities to build knowledge and expertise to improve the service provided.
- Primarily office environment.
- Occasionally outside auditing mobile inventory
- Ability to use a computer and telephone several hours a day in an office environment.
- Ability to sit, stand, kneel, and lift up to 50 pounds as needed.
EMPLOYER’S DISCLAIMER
- All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the company.
- This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Furthermore, the company reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
- This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
- Associate's degree in information systems, or equivalent experience is desired.
- Previous experience in technical support, repairing Windows computers, networking, and network device configuration.
- Working knowledge of Microsoft Office suite.
Skills Required
- Associate's degree in information systems or equivalent experience
- Previous experience in technical support
- Experience repairing Windows computers
- Experience with networking and network device configuration
- Working knowledge of Microsoft Office Suite
What We Do
Dairy One Cooperative, Inc. is a not-for-profit agricultural cooperative that helps farms succeed by measuring and delivering data for profit-enhancing decisions. Serving dairy farmers and the wider agricultural community, it provides dairy herd improvement records and milk analysis, plus laboratory testing of feed, forage, manure, water, and plant tissue. Its mission is to turn farm and laboratory measurements into actionable information for producers.
