The Role
Manages, designs, implements, monitors, and troubleshoots institutional LAN/WAN networks and associated Cisco hardware, wireless systems, and software. Resolves outages, applies patches and security configurations, enforces network access policies, oversees network security processes, and recommends future network standards and improvements. May support network planning and administration of Cisco voice and communications platforms.
Summary Generated by Built In
Under limited supervision, responsible for managing the more complex network systems and resolving network problems.
Responsibilities
Benefits Overview
- Manages the design, implementation and troubleshooting of all institutional LAN/WAN networks, and associated network hardware and software technology components.
- Monitors and troubleshoots Cisco network switches, multiplexers, hubs and routers,wireless devices such as WLC's, using remote monitoring tools.
- Troubleshoots problems and outages; schedules and implements patches, upgrades, hot fixes, and security configurations.
- Secures network system by enforcing policies; defining and monitoring access.
- Oversees processes for network security measures.
- Selects, develops and implements network management applications for Internet components.
- May assist senior management to assess and plan future network needs; recommends standards, specifications and methodologies for network operations.
- Performs all other duties as assigned.
- Experience directly related to LAN\WAN implementations, troubleshooting using Cisco switches and routers, wireless controllers, and Access Points and using related software tools such as Cisco Prime, D-NAC, etc.
- Self-motivated and willing to take on new challenges with the ability to solve problems with creative solutions and work well in a team environment.
- Strong network trouble shooting skills to include identifying problems, determining root cause, and timely resolution.
- Ability to learn new technologies and work with teams to provide input on improvements to existing processes and systems.
- Strong oral and written skills.
Education:
- Bachelor's Degree degree in Computer Science or related field is required.
Experience:
- Five (5) years of related experience is required.
Preferred Experience:
- Administering Cisco Call Manager/Cisco Unity/Cisco Contact Center Express.
- Experience with Cisco Unified Border Element Routers (CUBE).
- Experience with SIP trunks.
- Experience with Voice Gateways.
The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence — advancing knowledge, social mobility and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has been recognized by Forbes as one of America’s Best Employers for Company Culture.
Benefits Overview
UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.
Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists. Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.
Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.
Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits.
Disability - Employees can enroll in the Disability Insurance which provides income if a non-work related illness or injury prevents you from working.
FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.
Retirement - Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.
Time Off - A generous leave program offers multiple paid leave options:
- Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
- Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
- Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
- Holidays: 12 set paid holidays each year.
Discounts - Employees enjoy a range of discounts on services, tickets, and gym membership.
EEO Statement
UT Health San Antonio is an equal employment opportunity and affirmative action employer. It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.
Skills Required
- Bachelor’s degree in Computer Science or a related field
- Five years of related experience
- Experience implementing and troubleshooting LAN/WAN networks
- Experience troubleshooting Cisco switches, routers, wireless controllers, access points, and related software tools
- Strong network troubleshooting skills, including root-cause identification and timely resolution
- Ability to solve problems creatively and work effectively in a team environment
- Ability to learn new technologies and improve existing processes and systems
- Strong oral and written communication skills
- Experience administering Cisco Call Manager, Cisco Unity, or Cisco Contact Center Express
- Experience with Cisco Unified Border Element routers
- Experience with SIP trunks
- Experience with voice gateways
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The Company
What We Do
UT Health San Antonio™, one of the country’s leading health sciences universities, is the leader in south/central Texas funding for the National Institutes of Health (NIH). The university’s schools of medicine, nursing, dentistry, health professions and graduate biomedical sciences have produced more than 33,000 alumni. The $806.6 million operating budget supports four campuses in San Antonio and Laredo, and is the primary driver of its community’s $37 billion biomedical and health care industry. For more information on the many ways “We make lives better®,” visit uthealthsa.org.
