Network Administrator - L2 Support

Posted 4 Days Ago
Be an Early Applicant
3 Locations
In-Office or Remote
Senior level
Big Data • Cloud • Information Technology
The Role
Manage and optimize data center network infrastructure (routers, switches, firewalls, load balancers); perform advanced troubleshooting and RCA for LAN/WAN; configure VPNs and network access controls; collaborate with L1 teams, OEM vendors, and server/storage teams to resolve escalations and ensure security and high availability.
Summary Generated by Built In

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a highly skilled Network Engineer – Level 2 (Data Center) to join our Data Center Operations / IT Infrastructure team. In this role, you will be responsible for providing expert-level management of data center network infrastructure, including complex troubleshooting and advanced configuration in a mission-critical environment. You will join a dedicated team of infrastructure experts focused on maintaining high-availability network fabrics and supporting seamless cross-platform integration.

What You’ll Do

In this role, you will:

  • Responsibility 1: Manage and optimize data center network infrastructure by designing, configuring, and maintaining routers, switches, firewalls, and load balancers to ensure peak performance and capacity.

  • Responsibility 2: Collaborate with Level 1 and Level 2 support teams, Original Equipment Manufacturer (OEM) vendors, and internal server and storage teams to resolve escalated incidents and integrate cross-platform solutions.

  • Responsibility 3: Ensure compliance with data center security standards and organizational policies by managing firewall rules, Virtual Private Network (VPN) configurations, and network access controls.

What You’ll Bring

The ideal candidate will have:

  • 8+ years of experience in network operations, with at least 4 years specifically in a senior or Level 2 support role.

    Strong knowledge of enterprise networking protocols and architectures, including Open Shortest Path First (OSPF), Border Gateway Protocol (BGP), Virtual Extensible LAN (VXLAN), and spine-leaf architecture.

  • Proven ability in advanced troubleshooting and problem-solving within high-availability environments, including performing Root Cause Analysis (RCA) and managing complex Local Area Network (LAN) and Wide Area Network (WAN) issues.

Call to Action

If you are ready to drive excellence in data center networking, we invite you to apply today and climb to new heights with Iron Mountain!

Category: Information Technology

Skills Required

  • 8+ years of experience in network operations, with at least 4 years in a senior or Level 2 support role.
  • Strong knowledge of enterprise networking protocols and architectures (OSPF, BGP, VXLAN) and spine-leaf design.
  • Experience designing, configuring, and maintaining routers, switches, firewalls, and load balancers in data centers.
  • Advanced troubleshooting and problem-solving skills in high-availability environments, including Root Cause Analysis (RCA).
  • Experience managing VPN configurations, firewall rules, and network access controls to ensure compliance with security standards.
  • Experience resolving complex LAN and WAN issues and integrating cross-platform solutions with server and storage teams.

Iron Mountain Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.

  • Inclusive Benefits Coverage Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
  • Retirement Support A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
  • Healthcare Strength Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.

Iron Mountain Insights

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The Company
HQ: Boston, MA
32,000 Employees
Year Founded: 1951

What We Do

Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.

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