Network Administrator 2

Effort

Duties

70%

Technical Support

• Respond to customer and team member requests for technical support with hardware issues via phone and remote computer applications.
• Triage support requests to determine priority and appropriate response protocol.
• Solve support requests according to established protocols.
• Coordinate with team members to develop solutions.

20%

Equipment Configuration

• Configure equipment per specifications provided by the Farm Systems Coordinator.
• Confirm that specifications are clear and understood before configuring, referring any questions or uncertainties to the Farm Systems Coordinator.
• Ensure that equipment is ready for installation according to the established time frame provided.
• Communicate any configuration issues.

5%

Workflow Innovation

• Identify opportunities to improve efficiency in workflows for co-workers and clients.
• Research, develop and deploy systems to improve efficiency. This may include new technologies and/or processes.

5%

Other

• Continuously work with senior staff (hardware and software) to develop a solid understanding of the services Dairy One provide to the agricultural industry.
• Seek opportunities to build knowledge and expertise to improve the service provided.

• Primarily office environment.
• Opportunity to work remotely.

• Ability to use a computer and telephone several hours a day in an office environment.

• Ability to sit, stand, kneel, and lift up to 50 pounds as needed.

• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.  However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the company.
• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.  Furthermore, the company reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
• This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

• Building systems within and deploying Entra Active Directory.
• Windows Server specification and setup. Windows Server licensing.
• Capable with PowerShell scripts. VPN packages and VLAN configurations.
• Working knowledge of Microsoft Office suite.
• Associates degree in Information Systems, or equivalent experience is desired.
• Previous experience in technical support, repairing Windows computers, networking, and network device configuration.