Network Admin

Job Overview:
The Network Administrator is responsible for maintaining, securing, and optimizing the organization's network infrastructure. This role involves monitoring network performance, troubleshooting issues, and implementing solutions to ensure a reliable and efficient network environment. The Network Administrator will also support security management, documentation, vendor management, and disaster recovery planning.

Key Responsibilities:

1. Network Maintenance and Monitoring:

   • Administer and maintain network infrastructure including routers, switches, firewalls, and wireless access points.
   • Monitor network performance, diagnose issues, and implement corrective measures to ensure consistent, optimal network operation.

2. Security Management:

   • Implement and maintain network security protocols, including firewalls, intrusion detection/prevention systems, and VPNs.
   • Conduct security audits and assessments to detect and address vulnerabilities and enhance network security.

3. Network Configuration and Optimization:

   • Configure and optimize network devices and protocols for efficient data transmission and minimal downtime.
   • Perform capacity planning to ensure scalability and support the organization’s growing network needs.

4. Technical Support & Troubleshooting:

   • Provide technical support and resolve network-related issues for end-users and IT staff.
   • Investigate and address connectivity, performance, and reliability issues in a timely manner.

5. Documentation & Reporting:

   • Maintain up-to-date documentation of network configurations, diagrams, and procedures.
   • Generate regular reports on network performance, security incidents, and system utilization for management review.

6. Vendor & Service Provider Management:

   • Coordinate with vendors for procurement, installation, and support of network hardware/software.
   • Negotiate contracts and manage relationships with service providers to ensure smooth operations.

7. Disaster Recovery & Business Continuity:

   • Develop and implement disaster recovery plans for the network to minimize disruption during outages.
   • Participate in business continuity planning to ensure network resilience and operational continuity during emergencies.

8. Other Duties:

   • Perform additional duties as assigned related to network management, troubleshooting, and IT support.

Knowledge, Skills, and Abilities:

• Strong understanding of Microsoft 365, Microsoft Exchange, and Linux (Ubuntu) servers.
• Experience with network setup and maintenance in Wide Area Networks (WAN), including switches, routers, firewalls, and troubleshooting internet connectivity.
• Familiarity with terminal servers, MS-DOS commands, and system maintenance procedures.
• Ability to troubleshoot and repair damaged or compromised equipment and perform data recovery tasks.
• Proficient in drafting and managing Group Policy Objects (GPO) and writing PowerShell scripts.
• Excellent communication skills to interact effectively with staff, management, and external stakeholders.

Technical Environment:

• Cybersecurity/End Point Protection: CrowdStrike (via ActZero), Microsoft Defender.
• Cloud Services: Microsoft Entra for Active Directory (AD)/Domain Controller (DC).
• Network Tools: Cisco Meraki, Wireshark.
• Service Desk: SysAid (work ticket system), ConnectWise/ScreenConnect (remote access).
• Email Filtering/Relay: Mimecast.
• Project Management: Asana, Microsoft Teams.
• Software & Systems: Ubuntu Server (22.04), Microsoft Server (2019 & 2022), Windows 10/11, MS Intune, SCCM, PDQ Deploy, Concur, Verizon MDM, WordPress, Macrium, OpenVPN, Apple iOS, PuTTY, Adobe Pro/CC, MS OneDrive, SharePoint, Exchange, SSH, PowerShell Scripting, BitLocker, and more.