NetSuite Support Administrator

Ready to be a part of a game-changing team that thrives on defying the impossible?

About PCS Wireless:

Founded in 2001, by two visionary traders, PCS Wireless, affectionately known as “PCS”, is not your average mobile distributor. Led by fearless entrepreneurs, PCS has completely transformed the landscape of the device resell market, both from a business and a consumer perspective.

Today, PCS is a recognized global leader, powering the secondary market. At PCS, we buy and sell mobile devices and products worldwide through partners and programs by breathing new life into old devices effectively extending the device lifecycle up to 5X and beyond. We collaborate with industry giants in consumer electronic manufacturing, wholesalers, big box retailers and small businesses alike, catering to a diverse clientele of more than 1,500 clients. Our operations span major markets worldwide with offices and warehouses in the Americas, APAC, UK & EMEA.

Our go-getting spirit valuing flexibility, a "me for we approach" and curiosity, continues to be the foundation of our success. We are looking for doers and thinkers who get things done and have fun while doing it!

Job Description:

As a NetSuite Support Administrator I, you will manage the day-to-day operations, configuration, and support of our NetSuite platform. The ideal candidate will triage support tickets, optimize business processes, and collaborate with stakeholders to ensure NetSuite operates efficiently and aligns with organizational goals.

Job Responsibilities:

• Triage and address NetSuite support tickets, including issues related to saved searches, reporting, workflows, and form configuration.
• Contribute optimizations in business processes with Functional Consultants and Business Analysts to support NetSuite-related projects in collaboration with stakeholders.
• Support the documentation needs, ensuring artifacts for requirements are shared for successful project execution with Functional Consultants
• Maintain thorough documentation of current and new NetSuite configurations, workflows, and system processes.
• Liaise with in-house developers and external stakeholders to ensure smooth resolution of NetSuite-related issues.
• Stay informed on NetSuite for updates and functionalities, providing recommendations for system enhancements.
• Provide user training and support to ensure effective use of NetSuite across the organization.
• Assist in testing new features, workflows, and configurations within NetSuite.
• Hands-on experience in Advanced Inventory Management and inventory-related transactions.
• Solid understanding of O2C, P2P, Returns, and Intercompany processes.
• Strong reporting and analytical skills, including saved searches, Reports, and KPI monitoring.
• Experience in NetSuite release preview testing to ensure smooth upgrade transitions.
• Knowledge of SuiteScripts and other programming languages to support advanced customization is a plus.

Who You Are:

• 3–5+ years of hands-on experience as a NetSuite Administrator (ERP management and configuration).
• Proficient in using Microsoft applications (Excel, Outlook, PowerPoint, and Word).
• Excellent English language written and verbal communication skills.
• Good interpersonal skills with a strong customer service focus.
• Strong analytical and problem-solving skills.
• Proactive and committed team player.
• Willing to adjust work schedule as needed to support evolving priorities and critical deadlines.

Preferred Certifications:

• NetSuite Administrator
• NetSuite ERP Consultant

We Are Seeking People Who:

• Act like owners.
  
• Are continually raising the bar.
• Are sincerely open-minded and willing to examine their strongest convictions with humility.
• Nurture and embrace differing perspectives to make better decisions.

What's in it for You:

• Opportunity to work on diverse and challenging projects with a global impact.
• Exposure to dynamic business environments and cross-functional collaboration.
• Professional development through hands-on experience and knowledge sharing.
• A chance to contribute to strategic financial initiatives in a fast-paced setting.

We are an Equal Opportunity Employer. All qualified applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin will be considered. No qualified applicants will be discriminated against on the basis of disability or protected veteran status.