About the Role
The NetSuite Administrator is responsible for managing and maintaining the NetSuite system and is also responsible for the entire application lifecycle for all corporate enterprise applications.
A Day in the Life
NetSuite
- Delivering NetSuite solutions for optimizing the usability and functionality of the system including customization and configuration.
- Monitor and optimize Netsuite performance, identify areas for improvement, and implement solutions to enhance system functionality and efficiency.
- Lead or participate in Netsuite-related projects, including system implementations, migrations, and enhancements.
- Manage integrations between Netsuite and other systems (e.g., CRM, e-commerce platforms, third-party applications) to ensure seamless data flow and process automation.
- Provide training and support to end-users on Netsuite functionality, best practices, and troubleshooting techniques.
- Writing and maintaining comprehensive documentation of Netsuite configurations, customizations, and related processes.
- Liaise with Netsuite support and other vendors to escalate and resolve technical issues, track service requests, and ensure timely resolution of system-related issues.
- Support primary NetSuite Administrator/Developer as secondary coverage.
Enterprise Applications
- Management of key Enterprise applications:
- Requirements gathering
- Implementation and maintenance
- New application onboarding
- Application changes
- Vetting of requirements for new applications
- Lead the development of Enterprise application implementation or changes, including business stakeholder management and input.
- Collect and present application audit artifacts per the prescribed IT policies.
- Ensure all Enterprise applications conform to security standards set by the organization.
- Lead and manage the OCM (Organizational Change Management) for any new or changed applications, including timely communications to business stakeholders.
- Define and document Enterprise Application Architecture standards.
- Design the interface between multiple applications, databases, and middleware systems.
- Work closely with cross functional teams to ensure technology implementations follow the policies and procedures defined by this role.
- Identify operational limitations and gaps in functional coverage.
- Ensure proper documentation of software design and developing processes to produce appropriate procedures for application use.
- Develop RFI's and RFP's to vet new vendor solutions as requested by the business or IT.
- Acquire budget and stay within budget on proposed Enterprise Application solutions.
- Work closely with infrastructure and security teams to identify and acquire necessary resources of platforms and security for application implementations.
- Facilitate strategic sessions up to an executive level.
- Manage ticket queue for Corporate applications.
- Perform other related duties as required.
What Sets You Apart
- Adopts EWC values in personal work behaviors, decision making, contributions and interpersonal interactions.
- Help shape a positive work environment by demonstrating and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity, and fun.
- Experience developing and driving initiatives with commercial application solutions.
- Ability to manage a broad range of deliverables in an environment that is often faced with ambiguity and is able to work collaboratively with others to accomplish goals.
- Excellent organization and presentation skills.
- Works well in a team environment and takes pride in participating in projects that employ the skills of all team members.
- Ability to learn quickly in a dynamic environment.
- Excellent troubleshooting skills.
- Ability to be self-sufficient and self-driven in a small team.
- Ability to help build a strategy around application framework and perform the implementation.
Education and Experience
- Bachelor's degree in Computer Science, IT, or related field.
- SuiteFoundation Certification: Administrator and ERP Consultant.
- 10 years of professional information technology experience.
- 7 years of architecting enterprise application.
- 3 years of architecting Systems of Engagement.
- 5 years of experience with NetSuite administration.
- Strong knowledge of multiple operating systems in the Microsoft technology realm.
- Ability to maintain an application technology roadmap that helps forecast the future state of the technical stack based on industry and technology trends, projected growth and the evolution of applications.
- Strong knowledge of O365 environment including Azure, Azure AD, Sharepoint, Office, One Drive, and Teams.
- Experience in Application Portfolio Rationalization, to continuously converge our enterprise landscape towards a smaller, well-defined set of technologies that improve business agility and drive down IT operating costs.
- Excellent knowledge of writing policies and procedures along with their governance.
- Excellent technical, analytical, and project management skills.
*This job is not eligible for US visa sponsorship*
European Wax Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.
This job description is a general description of essential job functions. It is not intended to describe all duties someone in this position may perform. All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.
What We Do
A world full of people who feel their best, inside and out? Now that’s a beautiful thing. As the experts in wax, we do our part by making sure every person who walks through our door leaves feeling confident – in us, in themselves, in the idea that their “best self” has been there all along.
European Wax Center was founded by siblings David and Josh Coba in 2004. The concept was simple: to bring the EWC distinctive waxing expertise and unmatched experience to women throughout the US. In 2018, European Wax Center was purchased by General Atlantic and brought on a new CEO and leadership team to help further advance the brand to be the best it can be. We’re excited for what our future has in store!
Today, EWC is a personal care and waxing services brand admired by millions for our Comfort Wax®, our exclusive 4 Steps to Gorgeous® process, and propriety collection of brow, body, and skincare product collections. We are so confident that it will be love at first wax, your first wax is always free.
As a result, today, European Wax Center is recognized as one of the fastest growing companies in the personal care services category and is dominant in the out of home waxing category.
