Functional Responsibilities:
• Execute SuiteBuilder and SuiteAnalytics configuration changes
• Support functional process issues, including month-end close and GL/FP&A workflows
• Analyze data issues; perform data migrations, imports, and exports
• Resolve Severity 1 and Severity 2 incidents with urgency and precision
• Participate in knowledge transition sessions with PwC, Nodak, and OTSI
• Collaborate with business teams and SMEs to validate requirements and solutions
• Provide clear communication of status updates, fixes, and business impacts
Technical Responsibilities
• Debug and remediate SuiteScript, workflow, and integration issues
• Analyze system logs to identify root causes and prevent recurring issues
• Create, optimize, and maintain reports, dashboards, and saved searches
• Support deployment activities across environments
• Maintain a structured knowledge repository and document all resolutions
• Update and maintain technical design documentation, configuration records, and SOPs
Support Expectations
• Engage Oracle Support directly for complex issues, escalations, and advanced
troubleshooting
• Work under OTSI oversight to ensure continuity, staffing coverage, quality control, and knowledge transfer
• Coordinate with Nodak’s internal Help Desk for ticket intake, prioritization, and SLA alignment
• Provide support for enhancements, configuration changes, and defect remediation
• Scale support as NetSuite expands into additional modules or business functions
Requirements
• 5–8+ years of hands-on NetSuite experience (functional + technical)
• Strong expertise in SuiteBuilder, SuiteAnalytics, SuiteScript, workflows, and saved searches
• Experience supporting Finance/Accounting teams (GL, FP&A, month-end close)
• Proven ability to troubleshoot complex issues and manage Severity 1/2 incidents
• Excellent communication skills with business-facing experience
• Strong documentation habits and commitment to knowledge continuity
• Experience working in nearshore/offshore support models preferred
Skills Required
- 5-8+ years of hands-on NetSuite experience (functional and technical)
- Strong expertise in SuiteBuilder, SuiteAnalytics, SuiteScript, workflows, and saved searches
- Experience supporting Finance/Accounting teams (GL, FP&A, month-end close)
- Proven ability to troubleshoot complex issues and manage Severity 1/2 incidents
- Excellent communication skills with business-facing experience
- Strong documentation habits and commitment to knowledge continuity
- Experience working in nearshore/offshore support models
What We Do
Transform Your Business with OTSI Since 1999, OTSI has been at the forefront of IT consulting, technology solutions, and managed services. As a global innovator, we empower decision-makers to enhance efficiency, drive digital transformation, and unlock growth. With 15 offices in 6 countries and a Global Delivery Center in India, we offer flexible, scalable solutions with 24/7 support through our “Follow-the-Sun” model. Why Choose OTSI? Trusted by Fortune 500: Proven success with 100+ global clients. Industry Expertise: Serving sectors like Banking, Healthcare, Energy, Telecom, and more. Innovative Solutions: Cutting-edge technologies and tailored approaches for superior outcomes. Our Core Focus Areas: Data & Analytics: Big Data, Engineering, Modernization, Insights. Digital Transformation: Cloud Computing, Mobility, RPA, DevOps. QA & Automation: Comprehensive Testing, Automation, Digital QA. Enterprise Applications: Full-Stack Development, SAP, Microsoft, Custom Solutions. Disruptive Technologies: IoT/Edge Computing, Blockchain, AR/VR, Biometrics. Ready to Lead the Future? Partner with OTSI for customized solutions that drive productivity and growth. Let’s connect!
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