Suvoda is a global clinical trial technology company shaping digital experiences that enable clinical trial sponsor and site professionals to take full command over the inherent logistical complexity behind mission-critical and time-sensitive patient interactions in life-sustaining studies for therapeutic areas such as oncology, central nervous system, and rare disease.
Supporting clinical trials means supporting unique experiments that are inherently complex, high-stakes, and dynamic. It is imperative that Suvoda staff working with clients, end-users, or the systems that client and end-users interact with understand the clinical trial industry, regulations, Suvoda’s software products and processes, and especially the specificities of the unique trial in question before taking any actions they may alter the data of the system in question.
We are open to fully remote candidates across Romania for this role.
Responsibilities:
- Perform day-to-day operation, maintenance, Project, change requests, and support tasks for all NetSuite applications and the ecosystems.
- Plan, review, and revise feature configurations and customizations of NetSuite to meet evolving business and operational needs.
- Support requests for new/update/termination of users/roles, partners and associated accounts/roles, Workflow design, maintenance, and troubleshooting.
- Support NetSuite integration project efforts and be the liaison with NetSuite Support.
- Support end-user requests for new saved searches, reports, KPIs, and dashboards.
- Monitor end-user usage, daily system scripts, and track performance.
- Provide internal, ongoing system/technical support to users, including training and maintaining proper system access for all roles.
- Develop, test, and deploy customizations utilizing partners and consultants.
- Develop, document, and implement policies, procedures, and guidelines to ensure data integrity, change protocols, customization, usage, etc.
- Identify, evaluate, and recommend other key technologies required to support and improve the business process centered on the NetSuite platform.
- Maintain up-to-date knowledge of NetSuite functionality on new releases, customizations, and integrations.
- Participate in ongoing system training and lead internal training and regular information sharing activities.
- Responsible for the change management (e.g., communication, training, documentation, etc.) and release process of NetSuite.
- Responsible for NetSuite data management, including governance and control, security, and integrity.
- Performs other tasks/responsibilities as requested by the manager.
Requirements:
- Bachelor's Degree or equivalent experience
- Exceptional communication and documentation skills – both written and verbal
- Ability to reprioritize tasks and manage time to deliver results on requests
- Proficient in spreadsheets, data manipulation, and report building, including importing data and generating reports.
- Excellent interpersonal and technical support skills to collaborate with business stakeholders.
- Ability to provide training, create and maintain documentation, and end-user support.
- Advanced knowledge of CSV imports, user provisioning, defining roles, report analytics, and scheduling scripts.
Experience:
- 5+ years of experience as a NetSuite administrator in a software development/services company or similar industry.
We are aware that an individual(s) are fraudulently representing themselves as Suvoda recruiters and/or hiring managers. Suvoda will never request personal information such as your bank account number, credit card number, drivers license or social security number — or request payment from you — during the job application or interview process. Any emails from the Suvoda recruiting team will come from a @suvoda.com email address. You can learn more about these types of fraud by referring to this FTC consumer alert.
As set forth in Suvoda’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you are based in California, we encourage you to read this important information for California residents linked here.
Top Skills
What We Do
Suvoda’s sole focus is to offer the industry’s leading SaaS solution for randomization and trial supply management. Suvoda’s Interactive Response Technology (IRT/IWRS) with Trial Intelligence combines the flexibility of a custom solution with the speed of a configurable platform, offering 4-6 week deployment, reimagined reporting, and easy integration.
