About Us
hammerjack connects skilled professionals in the Philippines with growing businesses across Australia and beyond. The focus is simple: build teams that work as true extensions of their clients through the right people, clear systems, and consistent delivery.
Recognition over the past few years reflects that approach. hammerjack has been named among the Fortune 100 Best Workplaces in Southeast Asia and ranked 8th Best Workplace in the Philippines, reinforcing the kind of environment being built for both clients and employees.
Our Impact
Teams are embedded, not outsourced in the traditional sense. That means aligned tools, shared expectations, and real accountability. The result is work that moves at the same pace and standard as onshore teams.
Across accounting, tech, admin, and marketing roles, professionals are contributing directly to business outcomes while building long-term careers.
We are seeking a versatile and technically skilled Business Systems Technology Specialist to serve as the global owner for two critical platforms: NetSuite (ERP) and Shotgrid (Production Management).
This is a unique “bridge” role for a professional who understands core business systems (Finance, HR, Sales) and has the technical aptitude to support and integrate production workflows. You will act as the Subject Matter Expert (SME), ensuring both systems are aligned, automated, and optimized to support business and production operations globally.
While strong expertise in NetSuite is required, experience with Shotgrid is not mandatory. A structured handover and training will be provided for candidates with a strong systems mindset.
Key Responsibilities1. NetSuite ERP Ownership & Support- Act as the bridge between Finance, Project Management, and IT to optimize ERP processes (project reporting, quoting automation, departmental workflows)
- Develop and troubleshoot saved searches, financial reports, and executive dashboards
- Align stakeholders to ensure continuous ERP improvement based on business needs
- Manage system health, release previews, and feature rollouts
- Provide user support, troubleshoot issues, and maintain training documentation
- Partner with department heads to optimize workflows and reduce manual processes
- Lead rollout of advanced features (pipeline integrations, client portals, automated task generation)
- Serve as the main support contact for users and system issues
- Ensure data integrity across systems in collaboration with BI and software teams
- Maintain synchronization between ERP and production systems (project status, resource utilization, financial data)
- Define, test, and support new automation initiatives with internal teams and external partners
- 3+ years of experience as a NetSuite Administrator or Analyst (required)
- Strong systems-thinking mindset with the ability to understand complex workflows and data relationships
- Solid understanding of business processes (Finance, Accounting, Project Management)
- Experience working with ERP and project/workflow management systems
- Strong communication skills with the ability to translate technical concepts to non-technical users
- Basic experience with Python scripting, APIs, or system integrations
- Proactive problem-solving approach with strong ownership mindset
Nice to Have (or Learnable):
- Experience in a creative or production environment (e.g., VFX, Animation, Architecture)
- Exposure to production tracking tools (e.g., Shotgrid, Jira, Trello)
- Experience with HRIS or payroll system implementations
What’s in It for You
Flexibility: Work hybrid with options across Makati and Pampanga, aligned to day shift roles with Australian clients.
Workspaces that Work: Modern offices designed for focus, collaboration, and real productivity.
Coffee and After-Hours Drinks: Barista coffee on demand and a café bar to unwind after work.
Meals Covered: Complimentary meals once a week on your onsite day.
Health Coverage from Day One: Includes dependent options, so you’re covered from the start.
Competitive Compensation: Transparent salary packages with direct client involvement.
Career Growth: Ongoing training and real opportunities to step into bigger roles.
Recognised Workplace: Part of a team ranked 8th Best Workplace in the Philippines and recognised among Fortune Best Workplaces in Southeast Asia.
Supportive Team Environment: Work with people who are easy to work with, reliable, and invested in doing good work.
Global Exposure: Work directly with international clients and be part of how teams scale globally.
What We Do
Outsource Solutions For Business hammerjack is an Australian & Philippine owned and operated offshore outsourcing services provider. Headquartered in Sydney with multiple operating offices in Makati, Manila, and Pampanga, Philippines. We specialise in providing dedicated, high performing teams and outsourced services to the global small and midsize business market. Our solutions deliver quality and consistent outcomes and are helping businesses to focus on their core competencies, reduce operating costs and deliver more value to their customers. hammerjack has been a major player in developing the new Knowledge Process Outsourcing (KPO) industry in the Philippines servicing the Australian, U.S.A and U.K markets. Over the last 7 years we have sourced trained and developed top talent focussed on the Finance, Accounting, Bookkeeping, IT and Virtual Assistant services space. Our knowledge and experience in implementing the latest technologies and systems to support the best people has led to continued success for our clients and their remote teams, all while placing information and cyber security at the forefront. Our operating model was born in the enterprise services space and has been specifically developed to cater for the small, midsize market. This experience and collaborative customer approach set business up for success, no matter where they are on their journey. We offer an enterprise level approach to continuous improvement, high performance & quality, and world class customer experience. Our ability to deliver this level of service across multiple lines of business and industry verticals is a product of our investment in people, technology and the governance that sits behind it all.
