About Arrow ECS:
Arrow ECS provides IT professionals—including service providers, software publishers, and systems integrators—with cutting-edge global technological solutions. Our offerings span five key areas:
- Servers, Storage & Virtualization
- Networking & Security
- Infrastructure Software
- Cloud Solutions
- Training & Services
As we continue to grow, we are strengthening our team and looking for a skilled NetApp Experienced Technical Administrator / Engineer to join us.
Role Summary:
The NetApp Technical Support Engineer 2, delivers proactive and preventive support for NetApp systems. This role requires a strong grasp of NetApp technologies and managed services, working closely with both internal support teams and our valued customers.
We’re seeking a motivated professional who is passionate about IT services and eager to grow within our organization.
Key Responsibilities:
- Ensure operational continuity of NetApp systems on-premises or in the cloud
- Execute centralized deployment services
- Handle customer tickets in a professional way as per Arrow’s ways of working.
- Provide monthly activity reports to customers
- Respond to system alerts, support tickets, and customer change requests
- Serve as the technical advisor and point of contact for customers
- Collaborate with internal teams and NetApp support to ensure a high-quality customer experience
- Stay updated on industry trends, emerging technologies, and the NetApp roadmap
- Participate in the on-call rotation to cover 24x7 service continuity.
Required Qualifications:
- Degree or equivalent training in Information and Communication Technology (ICT)
- Minimum 4 years of Storage infrastructure platforms and NetApp or similar experience.
- Familiarity with cloud technologies such as Azure, AWS, or Google Cloud
- Understanding of ITIL and/or Agile methodologies is a plus
- Excellent communication skills with the ability to convey technical details to non-technical stakeholders
- Capable of working both independently and within an international team
- Strong organizational skills with the ability to prioritize and meet deadlines
- Proficiency in English
Skills Required
- Degree or equivalent training in Information and Communication Technology (ICT)
- Minimum 4 years of storage infrastructure platforms and NetApp or similar experience
- Familiarity with cloud technologies such as Azure, AWS, or Google Cloud
- Understanding of ITIL and/or Agile methodologies
- Excellent communication skills with ability to convey technical details to non-technical stakeholders
- Capable of working independently and within an international team
- Strong organizational skills with ability to prioritize and meet deadlines
- Proficiency in English
Arrow Electronics, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Arrow Electronics, Inc. and has not been reviewed or approved by Arrow Electronics, Inc..
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Healthcare Strength — Healthcare offerings are positioned as robust, with multiple medical plan options and access to telemedicine, EAP, and wellbeing programs. Income-banded premium support is described as helping keep the base plan more affordable for lower earners.
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Leave & Time Off Breadth — Time-off programs include unlimited PTO for U.S. salaried employees alongside accrual-based vacation and sick programs for hourly staff. Paid parental leave is described as available with a defined fully paid period for new parents.
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Parental & Family Support — Family-focused supports include subsidized back-up childcare and eldercare days and dependent-care spending options. These offerings add practical value beyond base pay, particularly for caregivers.
Arrow Electronics, Inc. Insights
What We Do
A Fortune 500 company, ranked #133 in 2024, with over 22,000 employees worldwide, Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. Arrow.com is the easiest place for innovators to create, make and manage technology.
Why Work With Us
Arrow is much more than products and services. We are a team of many backgrounds in a global ecosystem, working toward one common goal: to help customers create a better tomorrow, where innovation improves the quality of life and the benefits of technology are more accessible to all. Join us in building a better tomorrow for many!
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