What you'll do
Lead & coach the team: Guide, coach, and support Customer Success Managers to strengthen relationships, deliver business value, and drive account growth.
Collaborate across teams: Partner with Sales, Professional Services, Partner and Product to align strategies and deliver a seamless customer experience.Share insights and feedback to inform Pigment’s roadmap and go-to-market approach.
Get hands-on: Work alongside your team to manage implementations and ensure customers realize the full value of Pigment with strong adoption.
Build executive partnerships: Establish trusted advisor relationships with customer executives and sponsors, driving advocacy, satisfaction, and long-term success.
Drive measurable outcomes: Define and track KPIs for your team and accounts, creating and executing plans that deliver results. Ensure consistent execution of the customer journey—from onboarding through renewals. Navigate escalations with professionalism, building trust with senior stakeholders and internal teams.
Expand business impact: Partner across customer organizations to uncover new use cases, drive expansion, and maximize business value.
Build community & thought leadership: Contribute to Pigment’s customer community through events, content, and best-practice sharing.
Shape the product: Develop deep product expertise and collaborate closely with Product to influence vision, roadmap, and customer experience.
As the Regional Customer Success Lead for Northern Europe, you’ll play a pivotal role in helping our customers achieve lasting success with Pigment while mentoring and empowering a team of talented Customer Success Managers. This is an opportunity to help lead and shape a regional team in the London Hub whilst also developing broader markets.
Who You Are
Empathetic, empowering leader: You inspire your team while living Pigment’s values—Thrive Together, Never Settle, Go For It, and Be Real, Be Humble.
Executive relationship builder: Proven ability to engage senior stakeholders and build trusted, long-term partnerships.
Strong communicator & presenter: Skilled at simplifying complex solutions and delivering compelling presentations to executives.
Strategic & analytical: Able to define goals, measure progress, and use data to drive better customer outcomes.
Deployment expertise: Experienced in implementing SaaS platforms across organizations and driving long-term adoption.
Adaptable & resilient: Thrive in a fast-paced, high-growth environment with evolving priorities.
Collaborative problem-solver: Bring curiosity, creativity, and a strategic mindset to customer challenges and cross-functional work.
What We Offer
- Competitive package
- Stock options to ensure you have a stake in Pigment's growth
- Bike2work scheme – save on a new bike and gear while commuting the greener way
- Trust and flexible working hours
- Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London
- High-end equipment (based on stock/availability) to do your work in the best conditions
- Remote-friendly environment
How We Work
- Champion our customer: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organizations
- Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet
- Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community
- Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission
- Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment
Skills Required
- Experience managing and coaching Customer Success Managers or equivalent team leadership
- Proven ability to build and maintain executive-level relationships and act as a trusted advisor
- Deployment expertise implementing SaaS platforms and driving long-term adoption
- Strong communication and presentation skills for executive audiences
- Ability to define, track, and drive KPIs across customer journeys including renewals and expansion
- Experience collaborating cross-functionally with Sales, Product, Professional Services, and Partners
- Proven escalation management skills and ability to influence senior stakeholders
- Strategic and analytical mindset, using data to drive customer outcomes
- Comfort working in a fast-paced, high-growth SaaS environment and leading change
What We Do
In a world moving at an incredibly fast pace, businesses have grown accustomed to change. Transforming their business model, pivoting their strategy, rethinking their go-to-market, the list goes on. To enable these changes, they have also had to rethink the way they work. Breaking down silos isn’t a best practice anymore. It’s a given. And yet, when it comes to planning, little has changed. In fact, planning tools work the exact opposite way, reinforcing data and people silos, and preventing teams from working together toward their common goals. As a result, planning is usually seen as a dreadful process. But the truth is, planning drives strategy. It’s high time we serve it with the right tools. Pigment is the business planning platform for fast-growing companies. Our mission is to help companies make better, faster decisions in a changing world, and drive revenue growth. At Pigment we believe that: ✅ Real-time data informs better outcomes. Trim your sail, and make the best use of current winds. ✅ Reporting should be accurate, quick, and insightful. ✅ Planning should be simple, smooth, and delightful. ✅ Less time should be spent on data crunching, more time on bringing insights to the business. ✅ Collaboration should be at the heart of any planning process, so your organization works as one. Book your demo today ? https://www.gopigment.com/contact We’re hiring! Check out our offers: https://jobs.lever.co/pigment
