Negotiations Manager (Debt Settlement)

The Negotiations Manager will lead a team of skilled negotiators in securing favorable settlements with creditors on behalf of our clients. The ideal candidate will possess strong leadership skills, extensive knowledge of the debt settlement industry, and a proven track record in negotiations. This role requires excellent communication, strategic thinking, and a client-focused approach to achieve optimal outcomes for our clients.

At Alleviate, we are on a mission to transform lives by providing effective debt relief solutions. Our team is dedicated to helping individuals and families regain control of their financial future. We are seeking caring & empathetic individuals to join our dynamic team and make a real difference in people's lives.

ABOUT THE COMPANY: Alleviate is one of the fastest growing companies in the Debt Relief space. Every day we help clients find solutions to their financial challenges. We are a vibrant and energetic organization of nearly 400 employees. Alleviate offers a fun, supportive culture with endless opportunities for growth. We are currently investing heavily in marketing and technology to actualize our vision of becoming the next-generation financial services Company, taking people from debt to WEALTH. 

HIRE DATE: August 2024

JOB TITLE: Negotiations Manager

OUR HOME: Alleviate has a 30,000 Sq foot headquarters based out of Irvine, CA. Our headquarters is located in the heart of Orange County’s booming business and finance district. Our state-of-the-art office has 2 designer living rooms, 2 cafes, a meditation room, fully equipped workstations, and a free fitness center. We offer catered lunches, in-office games, teambuilding activities, paid parking, quarterly parties & events, volunteer events, and much more! 

OUR CULTURE: WHY DO OUR EMPLOYEES LOVE WORKING HERE?

• Opportunities for internal growth and career advancement
• Work alongside a passionate group of people who are committed to improving the lives of others
• Company swag - who doesn't love it?
• An incredible location to call your "second home". Our headquarters has multiple restaurants, free fitness center, wellness rooms, and in-office amenities to support you throughout your workday
• Consistent employee recognition and appreciation
• Company-sponsored events and volunteer opportunities

COMPENSATION:

• $75,000 - $90,000

WHAT MAKES US THE BEST?

• Energetic, supportive, and collaborative working environment 

• Continuous employee development, coaching, and training 

• Work-life balance 

WHAT YOU'LL DO: Develops and manages the quality, performance and productivity of the Negotiations Department. 

• Manages all positions in department; monitor and enhance staff and key performance metrics

• Develops, updates, enhances and maintains department standards, policies and procedures 

• Develops, implements, and improves processes

• Assists staff with complex issues 

• Resolve escalated and unresolved issues 

• Monitors and evaluate the quality of inbound and outbound telephone calls to creditors

• Coaches, trains, and develops staff. Assign work, set completion dates, review work, and manage performance in accordance with organizational policies, procedures, and performance management processes 

• Provides high quality, personable, friendly and professional interaction with all levels in and outside of Alleviate 

• Problem solve situations and find solutions in the best interest of the client and company 

WHAT MAKES YOU A GOOD FIT:

• Bachelor’s degree in Business, Finance, or a related field; advanced degree preferred. Equivalent of work experience acceptable.
• Minimum of 5 years of experience in the debt settlement industry, with at least 2 years in a leadership role. 

• Strong understanding of call center and customer service metrics 

• Cloud phone system & CRM experience 

• Problem Solving Skills 

• Time Management and Multitasking 

• Ability to coach, train, and motivate employees and evaluate their performance 

• Must work well in a dynamic, fast-paced work environment, and good at dealing with constant change 

We understand potential comes in many forms. Even if you don’t check every box, we still encourage you to apply; as we consider all qualified candidates, and any person who is driven to help others. 
ADDITIONAL PERKS & BENEFITS:

• Health, dental, and vision benefits available after 30 days of employment 
• Ancillary benefits including legal services, disability insurance, Employee Assistance Program, and much more! 
• 80 hours of PTO, 40 hours of Sick Pay, and 2 Health & Wellness Days
• Paid holidays
• 401(k) that can be elected from day 1 of employment! 
• The opportunity to work alongside an incredible group of people who are all driven to help others

Job Type: Full-time 

Schedule: 8-hour shift, Monday to Friday 
Location: Irvine, CA - 5 days per week in office 

Alleviate Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This position must pass a post-offer pre-employment criminal background check.