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We have an exciting opportunity at nbn, as the Operations and Engagement Specialist – nbn Local Specialist, reporting to the Nbn Local Operational Enablement Manager.
A bit about your role
The Operations and Engagement Specialist – nbn Local supports the effective delivery of the nbn Local operating model by overseeing operational governance, reporting, systems ownership, and emergency response coordination.
Working closely with leadership and field teams, the role translates operational, financial, and activity data into accurate, executive‑ready insights and trusted reporting. It is responsible for maintaining and improving core systems and tools, driving automation and process efficiencies, and supporting capability development across field teams.
The role also coordinates national initiatives, operational finance processes, and end‑to‑end event and emergency governance, enabling data‑led decision‑making in a complex, fast‑paced environment.
A bit about you
The role requires experience in a complex operational, reporting, systems, or enablement environment, ideally within a large or matrixed organisation.
The successful candidate will have a relevant tertiary qualification or equivalent professional experience, with business application certifications (such as Microsoft Excel, Salesforce, SharePoint or Tableau) considered desirable.
Strong analytical, problem‑solving, and data interpretation skills are essential, along with high attention to detail and a continuous improvement mindset.
The position also demands well‑developed communication, influencing, planning, and prioritisation skills, enabling the individual to clearly convey complex information, drive system and process adoption, and manage multiple competing priorities in a fast‑paced environment.
Life at nbn
To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [email protected] or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.
Where to from here?
If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
Please note that this is a permanent opportunity and applications for this role will close at midnight, Wednesday 15th of April 2026.
To be eligible for this role, you must have full working rights in Australia.
Worker TypePermanentTime TypeFull timeSimilar Jobs
What We Do
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