About the Team/Role
WEX Health offers custody services to providers of Health Savings Accounts (HSAs) through the WEX Inc. Non-Bank Custodian (NBC). The role of an NBC Control Operations Analyst is to assist with identifying and mitigating risks and implementing corrective actions to ensure compliance with regulatory standards and internal policies. The NBC Control Operations Analyst is responsible for performing daily activities and functions related to HSA Custody services.
How you'll make an impact
DAILY OPERATIONS
Monitor reporting and review consumer accounts to ensure compliance with OFAC (Office of Foreign Assets and Control) sanctions
Review documents to ensure compliance with the Consumer Identification Program (CIP) and notify partners of required action for accounts lacking proper consumer identification documentation.
Handle processing of unclaimed property for abandoned HSA accounts, including reviewing accounts for eligibility, closing accounts, and preparing reports.
Monitor reporting on consumer account balances and notify partners of overdrawn accounts
CUSTOMER SERVICE
Respond to partner-submitted tickets within service level agreement, maintaining best-in-class customer service
Respond to consumer phone calls or emails regarding unclaimed property and the status of tax forms
Maintain contact lists and send notifications to partners related to HSA control operations tasks
COLLABORATION & TEAM WORK
Coordinate with cross-functional teams as needed to complete control operations tasks
Communicate with internal and external stakeholders regarding account opening or closing activities
Foster a supportive team environment by participating in meetings, contributing to shared efforts, and being open to feedback
PROCESS IMPROVEMENT
Identify opportunities for process improvements
Adopt new procedures and processes as instructed
Complete other assigned tasks/projects
Experience you'll bring
Bachelor’s Degree in business, finance, accounting or related field or minimum of 1 year experience working within a control function or close partnership with a control functions
Some understanding of the Custody Services Business.
Experience of working across multiple business areas and/or functions to deliver results
Strong analytical and numeracy skills
Attention to detail and ability to work accurately while still meeting deadlines
Intermediate to advanced computer software literacy (word, excel, Power Point & Google Suites.
Must be goal-oriented and have the ability to execute daily and weekly objectives.
Ability to manage time effectively and prioritize tasks
Strong customer service and leadership skills
Effective oral and written communication skills
Able to work effectively both alone and in a team setting
Flexible/Adaptable to change
Ability to maintain confidentiality
Ability to multitask
Self motivated
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What We Do
We simplify complex payment systems for fleets, corporate payments, and healthcare—unlocking insights, opportunities, and efficiencies to give you greater control of your business.
Powered by the belief that complex payment systems can be made simple, WEX (NYSE: WEX) is a leading financial technology service provider across a wide spectrum of sectors, including fleet, travel and healthcare. WEX operates in more than 10 countries and in more than 20 currencies through approximately 4,900 associates around the world. WEX fleet cards offer approximately 14 million vehicles exceptional payment security and control; our travel and corporate solutions business processes over $35 billion of purchase volume annually; and the WEX Health financial technology platform helps 343,000 employers and more than 28 million consumers better manage healthcare expenses.
