Title: Naturalization Program Specialist
Department: Social Services
FLSA Status: Non-Exempt
Reports To: Naturalization Program Supervisor
Summary: Responsible for providing naturalization services to clients and conducting outreach for the program. Provides legal information sessions for citizenship class students as needed. Participates in SF pathways event and activities.
Essential Functions:
⦁ Provides naturalization services such as completing N-400, N-600, DS-11/82, AR-11 and I-90 applications; assisting in securing disability waivers; and providing information and referrals, case management or counseling services as necessary.
⦁ Assists with civic engagement classes and citizenship test preparation.
⦁ Provides information and promotes utilization of naturalization services by conducting outreach to businesses, groups, and individuals; schedules and makes presentations to various target groups.
⦁ Establishes contacts and maintains good working relationships with key personnel in other agencies, including community-based service providers in the district and citywide providers.
⦁ Manages databases within the Naturalization Program as required.
⦁ Participates in professional development training sessions, meetings, hosting and prepares meeting minutes as assigned.
⦁ Performs other duties as assigned.
Qualifications:
⦁ Bachelor's degree in a human services-related field with two years of related work experience.
⦁ Experience in providing legal, immigration, health, social, and/or aging services in the community, especially with diverse communities and knowledge of community resources.
⦁ Good problem-solving skills and ability to follow through.
⦁ Excellent verbal and written communication and interpersonal skills.
⦁ Bilingual in English and Chinese (Cantonese and Mandarin).
⦁ Proficient in MS Office and the Internet. Experience with Microsoft Access is a plus.
⦁ Must be able to travel via public transportation or personal vehicle for performance of job duties. If driving, must have and maintain a valid CA driver license, satisfactory driving record, and auto insurance coverage as specified in Self-Help's policy.
Self-Help for the Elderly is an Equal Employment Opportunity/Affirmation Action Employer and we welcome diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, sexual orientation, disability, protected veteran status or any other characteristics protected by law. We participate in E-Verify.
Qualified applicants with criminal history will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
We may provide reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please call (415) 677-7600 for special assistance.
Skills Required
- Bachelor's degree in a human services-related field
- Two years of related work experience
- Experience providing legal, immigration, health, social, or aging services
- Bilingual in English and Chinese (Cantonese and Mandarin)
- Proficient in MS Office and the Internet
What We Do
Self-Help for the Elderly is a private community-based non-profit organization. Our mission is to promote the independence, dignity and self-worth of seniors. We will achieve this by empowering seniors to help themselves and by providing a comprehensive range of multicultural and multilingual services. Founded in 1966, Self-Help offers a vast array of health care and social services to over 40,000 seniors and disabled adults annually in San Francisco, San Mateo, Santa Clara and Alameda counties. More than 90% of the agency’s clients are members of ethnic communities; and over 90% of Self-Help’s current staff is bilingual and bicultural in various Chinese dialects, Vietnamese, Tagalog, Spanish or Russian. All direct service staff are bilingual in at least one of the above languages and are culturally and linguistically competent to provide services to the target population. Self-Help for the Elderly has earned a reputation for employing and providing housekeeping jobs in San Francisco in the form of house cleaning services, commercial cleaning services, and job training programs. In addition, current customers have come to rely on their social services such as home health care, assisted living, hospice care, in-home care, home care assistance, senior care, adult day care, and elderly care. Proudly serving Richmond District, Sunset District, Chinatown, Nob Hill, San Mateo, Marina District, Pacific Heights, Mission District, Hayes Valley, Daly City and surrounding areas since 1966.
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