Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works’ customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.
Duties/Responsibilities:
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Support our Service Center’s with Submitting Invoices in our National Account Partner’s Portals.
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Responsible for assisting Service Center’s AR personnel with keeping up with the National Account’s AR.
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Submit AR reports to the National Accounts Manager for review and reports all Invoicing activity for our National Accounts at the end of each month.
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Assist with quotations to company standards. Clearly state pricing and services to be performed on all quotes, as needed.
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Files Quotes and Invoices in an orderly manner to allow for quick reference for when Customers or Service Center Personal make inquiries, or when follow-up calls are needed to determine the status of a quote with a customer.
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Works with the National Account Manager and Service Center Managers to develop sales strategies that will address all customer concerns and objections.
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Makes follow up calls to inquire about pending quotes and helps track response times of Service Centers.
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Assist Service Center’s with Service Agreement Quotes and how to enter them into our system for scheduling.
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Provides company information, company history, safety data, job references, certificates of insurance and other requirements of service to our National Account Customers.
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Will be working closely with multiple departments such as Sales, Service, Rental, Parts, and Coordinating, as well as working with our National Account Customers.
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All other duties as assigned.
Required Skills/Abilities:
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Excellent verbal and written communication skills.
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Computer skills are a must. Must be fluent with Excel, Word, and Email Etiquette.
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Skilled in typing, spelling, punctuation, sentence structure, etc.
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Ability to make phone contact with National Account customers and our personal at all levels of business.
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Must work well with others, possess good people skills, and patience.
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Good phone voice and phone skills.
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Must Dress appropriately for both Teams Meetings and in Person Meetings.
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Must be willing and able to travel.
Education and Experience:
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High School Graduate or GED Equivalent
Benefits:
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Medical/Prescription
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Dental
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Vision
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Vacation
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10 Holidays
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401K
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Life Insurance
Skills Required
- Excellent verbal and written communication skills
- Fluent with Excel, Word, and email etiquette
- Skilled in typing, spelling, punctuation, and sentence structure
- Ability to make phone contact with customers and personnel at all levels
- Good interpersonal skills, teamwork, and patience
- Professional appearance for Teams and in-person meetings
- Willingness and ability to travel
- High school diploma or GED equivalent
What We Do
The Taylor Group Inc. designs, engineers, and manufactures industrial lifting equipment, including pneumatic tire forklifts, cushion tire forklifts, log stackers, and container handlers. They focus on providing high-quality products and responsive after-market service.
