Job Title: National Support Specialist
Location: Huntsville, AL
Salary Range: $40,000 to $50,000
Position Summary
Are you a multitasker who thrives on problem solving? Do you enjoy helping others and maintaining high standards for accuracy? If so, the National Support Specialist role may be the perfect fit for you! As an entry-level position, you’ll receive training to navigate the fast-paced technology industry.
Key Responsibilities
As a National Support Specialist, you'll be the primary contact for clients and technicians regarding support tickets. Your key responsibilities will include:
Coordination and Communication: Act as a liaison between clients and technicians.
Scheduling and Ticket Management: Ensure all support services are scheduled and closed promptly.
Customer Service Excellence: Prioritize client satisfaction and deliver exceptional service.
Project Estimates: Provide estimates for small to medium-sized projects.
Activity Management: Coordinate efforts among field technicians, on-site contacts, and clients.
Collaboration: Work closely with other departments to resolve customer issues.
CRM Updates: Maintain accurate project status updates in CRM/project management software.
Required Qualifications
Education: Associates degree preferred or equivalent work experience.
Technical Knowledge: Familiarity with one or more of the following areas is a plus:
Networking
Access Control
CCTV
Low Voltage Cabling
Wireless Networks
AV Systems
Intrusion Detection Systems
Core Competencies:
Proactive Doer: Enjoy crossing tasks off your list and finding solutions to challenges.
Customer Obsessed: Operate with urgency and keep client satisfaction as your top priority.
Organizational and Communication Skills: Exhibit strong written and verbal communication abilities.
Why ASD?
Founded in 1987, Automated Systems Design, Inc. (ASD) is a nationwide provider of design, engineering, and project management services for workplace technology. Our mission is to help our clients create, manage, and support technology-enabled spaces. We are fortunate to be in such a rapidly evolving and expanding industry; this provides ample opportunities for our business –and the people who make it all possible– to grow.
BenefitsUncapped Commission
100% Paid Medical and Dental
Up to dollar-for-dollar 401 (k) matching (you are eligible for this after your 90-day waiting period)
15 days of PTO in your first two years and more with tenure
Family 1st motto and belief
Promotions and room for growth within
Our People & Culture
ASD’s culture empowers our people to be who they are, contribute honestly, and make a difference individually and collectively. Prioritizing diversity enables us to leverage different ideas and unique perspectives to bring more creative and innovative solutions to everything we do.
Who We Are
ASD® is committed to providing our AASDIs, customers, vendors, and associates with the highest level of professionalism. To do so, our team is trained to embody the following core values and use them as a guide when making decisions every day.
Trust
We are known for our candor and integrity, give our best effort, and expect the best in others.
Respect
We treat people with high regard, independent of status or stance, to build enduring and mutually beneficial relationships.
Attitude
We inspire others with our positive perspective and have an unwavering thirst for excellence.
Commitment
We care intensely about the success of our clients and exhibit a bias towards action.
Skills Required
- Associate degree or equivalent work experience
- Familiarity with networking, access control, CCTV, low voltage cabling, wireless networks, AV systems, or intrusion detection systems
- Strong written and verbal communication skills
- Organizational skills and ability to manage multiple tasks
- Customer service and problem-solving orientation
- Ability to coordinate clients, technicians, and other departments
What We Do
Since 1987, Automated Systems Design, Inc. (ASD®) a five-time Inc. 5000® company, has been the nationwide solution for design, engineering and project management for all aspects of Division 27 and Division 28 of the Construction Specifications Institute (CSI). These services include access control and surveillance, audio / visual systems, structured cabling systems, GPON systems, surveillance systems, sound and paging, mass notification and more. And unlike most design-only firms, ASD® will project manage the project "at risk", meaning we will offer a turn-key service from design to project management to day-two support and beyond. The experienced team at ASD® provides end-users nationwide with one point of contact for all Division 27 and Division 28 requirements. For more information, visit www.asd-usa.com or call 1-800-CABLING® today.
