National Response Systems Effectiveness (NRSE) Specialist

*** Unable to provide sponsorship at this time. Only considering persons eligible to work in the United States.

Global Support and Development (GSD) is looking for a National Response Systems Effectiveness (NRSE) Specialist to join our team in a remote capacity. In this critical role, you will provide the operational groundwork and technical expertise needed to strengthen national response systems, supporting vital workstreams in emergency telecommunications, power, and water. If you have a passion for disaster preparedness, rapid response, and climate adaptation, and you are ready to collaborate closely with partner nations to foster sustainable, locally-owned resilience, we want to hear from you. The position is full-time, 12-month fixed term position requiring domestic and international travel up to 60%.

GSD offers a comprehensive benefits package to include:

• Up to 25 days of accrued vacation
• Up to 80 hours of annual sick leave
• Up to 80 hours of Military Pay and 30 Days Differential
• Medical, Dental and Vision (GSD covers monthly premium)
• Group Life and AD&D Coverage (GSD covers monthly premium)
• Retirement (Pre and Post Tax Options) and a Company Match
• Matches on Qualified 529 Plans
• Up to 14 Paid Holidays

Want to know more? Read on to learn more about the role and how you can help us turn strategy into action!

ESSENTIAL FUNCTIONS:

1. In both preparedness and response phases, serve as a technical liaison supporting coordination with relevant stakeholders, including NDMOs and NEOCs, with an aim of strengthening national response systems and ensuring project activities meet local needs;
2. Support the day-to-day implementation of technical projects in the NRSE Portfolio, including in the domains of ETC, Emergency Power (solar/backup generation), and Emergency Water;
3. Conduct and coordinate field-level technical assessments in coordination with relevant stakeholders, such as warehouse power audits and connectivity surveys, providing data to inform project plans;
4. Assist in the execution of Port Preparedness and Human Capital strategies, focusing on the practical delivery of relevant projects and responder certification;
5. Support training workshops, simulation exercises, and "train-the-trainer" programs to build local partner capacity;
6. Act as a technical point of contact for Stakeholders at technical level in National Disaster Management Organizations (NDMOs) to ensure project activities meet local needs;
7. Work with relevant GSD teams, including Innovation, Maritime, Aviation, and Operations, to assist in the deployment of specialized assets during project cycles;
8. Coordinate with consultants and contractors to monitor progress and ensure follow-up on specific project tasks;
9. Deploy on short notice to serve as a technical liaison as part of a GSD Disaster Response Team;
10. Assist in the rapid integration of GSD surge assets (power, water, comms) into national structures during active emergencies;
11. Support budgetary tracking and resource management for the NRSE section to ensure good stewardship of funds;
12. Support the departmental strategy and objectives by executing plans, processes, and projects while maximizing efficient use of resources;
13. Work collaboratively with peers and cross functionally to achieve org outcomes;
14. Support mission-critical processes, anticipate issues and driving problem-solving, especially in resource-constrained and time-sensitive contexts;
15. Prompt and action GSD’s core values of accountability, humility, and integrity in all work we conduct;
16. Promote good stewardship of financial and other resources to achieve maximum benefit to those impacted by disaster or at risk of impact; and
17. Perform other duties as assigned.

QUALIFICATIONS: 

Required Experience:

• Three (3) or more years of relevant management experience in humanitarian aid, disaster response, or development;

• Two (2) or more years experience operating in or more years of experience operating in Telecoms, Energy, or WASH in low-resource or emergency settings; and
• Experience supporting programs for government entities or regional bodies (CDEMA/CEPREDENAC) in the Caribbean or Central America.

Required Education:

• Bachelor’s degree in Disaster Management, International Development, Engineering, Logistics, or a related field; or
• Equivalent experience and training.

Professional Licenses/Certifications:

• ICS, 100, 200, 700, 800 is desired; and
• Certification in project management is desired.

Knowledge/Skills:

• Translate complex concepts, including radio systems, solar grids, and water filtration, into accessible language for both engineers and non-technical stakeholders;
• Perform basic maintenance, troubleshooting, and field preparation for rapid-response assets such as satellite terminals, portable solar arrays, and water purification units;
• Collect and organize field data from technical assessments to produce clear, actionable reports for management and external partners;
• Maintain day-to-day operational relationships with technical staff at National Disaster Management Organizations (NDMOs) and local partner agencies;
• Assist in the development of technical training materials and lead hands-on demonstrations to strengthen local disaster response capabilities;
• Navigate the logistical requirements for moving specialized assets across international borders and into resource-constrained environments;
• Enforce strict maritime and field safety regulations, ensuring all contractors and local partners adhere to established GSD safety protocols;
• Track project-level expenses and resource consumption to support the NRSE section’s budgetary planning and financial reporting;
• Discernment for confidentiality in relation to organizational, partner, and donor activities and communications;
• Strong organizational skills and the ability to rapidly shift tasks;
• Experience working and/or traveling domestically and internationally; and
• Working knowledge of Spanish and/or French desired. 
  

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• At this time, GSD is not offering sponsorship and is only accepting applications from persons eligible to work in the United States; and 
• GSD permits U.S.-based remote work on a limited basis; and
• Routine domestic and international travel up to 60% is required.

WORKING CONDITIONS AND PHYSICAL DEMANDS:

GSD prioritizes the safety, security, and well-being of all of our staff members. All employees are expected to follow strict safety protocols, including the use of personal protective equipment (PPE) as required and adherence to safety regulations (maritime, and other), to mitigate risks. 

Consistent with the Americans with Disabilities Act (ADA) and North Carolina state law, GSD will provide reasonable accommodation for a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship
or a direct threat to the health and/or safety of the individual or others. 

These working conditions and physical demands are described to provide a clear understanding of the nature of the role, including the essential deployment responsibilities that may be necessary, to ensure that potential candidates are well-prepared for the challenging and demanding nature of the duties and realities of disaster response work. GSD is not able to reasonably predict when or whether it will become necessary to deploy an employee in this position for disaster response work.  Such decisions are made as circumstances arise to meet organizational needs, and employees in this role are therefore expected to be able to fulfill disaster response work responsibilities. 

Working Conditions During Non-Deployment Periods

• Work is performed in an office setting and is generally sedentary, but may involve movement (e.g., walking, standing or otherwise being mobile throughout the office) for brief periods of time;
• Ability to use hands, reach, and independently lift and move items weighing up to 20 pounds, carry, push, and pull or otherwise move objects;
• Ability to bend and stoop;
• Ability to sit and view a computer screen for extended periods of time;
• Ability to demonstrate manual dexterity to operate computer and other office equipment;
• Ability to communicate effectively with others.

Working Conditions During Deployment Periods (Including Rapid Response)

• May be regularly exposed to and required to work in varying outdoor weather conditions, including extreme heat or cold, heavy rainfall, and other extreme weather events; 
• May be required to engage in irregular travel and / or work schedules, which may include extended hours exceeding 8 or 12 hours in a day for prolonged periods outside of the control of the individual;
• While wearing appropriate personal protective equipment (PPE) which is required and provided by GSD: 
  • Work may be conducted near moving mechanical parts, which could include exposure to loud noises;
  • Work may be conducted near and include potential exposure to fumes, airborne particles, and toxic or caustic chemicals; or 
  • Work may be conducted in areas that include exposure to the risk of electrical shock or vibration.
• Ability to obtain necessary travel documents and fulfill any other travel requirements (including an active passport, visa requirements, vaccinations, etc.);
• This role may include deployments to support natural disaster response efforts within hazardous, dynamic, and unstable environments (economically/environmentally) in pre- and post- disaster scenarios, which could include, among other conditions: lack of access to medical care, exposure to critical incidents (including severe injury, death, traumatic encounters, and/or mental strain), and uncommon sleeping arrangements (i.e. not in a hotel, could include close living quarters and cohabitation);  
• GSD’s nutritional environment contains milk, eggs, peanuts, tree nuts, fish, shellfish, soy, and wheat products. Ability to make dietary accommodations may be limited. Potential exposure to food borne allergens; and
• Employees may be required for this role to work upon our Humanitarian Vessel for up to 30 consecutive days. The vessel’s working environment entails performing in conditions inherent to vessel travel, including but not limited to: steep and narrow stairs and living spaces, close quarters including cohabitation, sharp surfaces, metal gangways and ladders, heavy doors, European-type plugs and wiring (220-240v, 60Hz) which cannot support all American appliances, in addition to bright and flashing lights, loud noises, nuts and shellfish exposure, poor weather, movements which can trigger motion sickness, and / or limited access to hospital / definitive care. This setting involves various sea conditions, including but not limited to rough seas, adverse weather, and potential for sea sickness.

Physical Demands During Non-Deployment Periods

• Ability to perform work indoors in an office environment;
• Ability to work a varied schedule to complete projects and meet deadlines in response to changing demands;
• Ability to travel to attend meetings, industry or professional association conferences and stay overnight as required.

Physical Demands During Deployment Periods

• Must be able to remain in a stationary position (sitting or standing) for up to 50% of the time;
• Ability to regularly engage in manual dexterity; 
• [FOR VESSEL] Essential physical requirements (depending on job description requirements) may also include climbing, balancing, reaching or stretching, stooping, kneeling, crouching, crawling; 
• Ability to frequently move lift, push, pull, carry  items weighing up to 20 pounds for various needs;
• Ability to observe details at a close range (within a few feet of the observer), and the ability to communicate information and ideas so that others will understand (must also be able to exchange accurate information in these situations); 
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

This job description reflects an assignment of essential functions.  It does not prescribe or restrict the tasks that may be assigned.  Other duties and tasks may be assigned to this job at GSD’s discretion.

Work Authorization Requirements: GSD participates in E-verify, an internet-based system that allows employers to determine the eligibility of their employees to work in the United States. E-Verify is administered by the U.S. Department of Homeland Security and the Social Security Administration. Our participation in E-Verify is in compliance with federal law and is limited to the use of E-Verify for employment eligibility verification only. We do not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents presented for use on the Form I-9. Notwithstanding, employment is conditional upon validity of Employment Authorization Documents (EADs).

This job description is a summary rather than a detailed list of the duties performed.  The essential functions, knowledge, skills, and working conditions may change along with business needs.  This job description does not constitute a contract between employer and employee as employment is at will.  Global Support and Development provides reasonable accommodations to assist qualified individuals in order to perform the essential functions their job requires.

GSD is an Equal Opportunity Employer, and embraces all candidates regardless of race, color, sex (including pregnancy), nation of origin, ethnicity, religion, disability, marital status, sexual orientation, age, gender identity or expression, genetic information, military/veteran status or any other basis prohibited by law. GSD promotes diversity, equity, and inclusion in all candidate selections.

GSD promotes diversity, equity, and inclusion in all candidate selections.