National Program Coordinator - Operations Support

Job Description

The National Program Coordinator - Operations Support is a full-time hybrid in-office role responsible for coordinating national program(s) that supports the company's property management operations. Program coordination includes execution, optimization and analysis of a program's operations designed to support a large portfolio of single-family rental properties. Examples of programs include but are not limited to (a) National Internet and Media, (b) Maintenance Recoveries, (c) Recurring Pool Services, (d) Smart Home, etc.

Essential Job Duties and Responsibilities

• Need someone with Maintenance experience
• Assist in development of national program processes and procedures based on subject matter expertise in program area
• Support program manager for assigned national programs

• Interact with market team members to facilitate program and/or resolve program concerns using available resources

• Analyze department data and business processes to maximize operational efficiency and optimize expenses
• Complete monthly reporting to include performance data relative to program parameters
• Review national invoices to ensure accurate general ledger coding, costs, margin percentages, and credit allocations
• Interface with management and other national teams on policy, procedures and KPI metrics
• Participate in recurring internal and vendor business reviews and Center of Excellence discussions to ensure best practices are maintained
• Track weekly program expense trends to identify cost saving opportunities
• Utilize various task flow management tools, reporting and dashboards to achieve company and departmental goals
• Perform administrative functions as they pertain to national programs

Education and/or Experience

• High School diploma or GED
• 3+ years of relevant experience in residential construction, facility management, and/or property management maintenance coordination
• Experience reviewing and analyzing large data files, primarily in Microsoft Excel
• Experience using Yardi, Lessen One or other property management software is a plus

Skills/Specialized Knowledge

• Analytical and results oriented
• Ability to work independently and exercise sound judgment
• Ability to work well with others
• Ability to work in fast-paced, self-directed entrepreneurial environment
• Exceptional verbal and written communication skills
• Highly proficient in Microsoft Office tools including Excel, and Outlook
• Excellent time management skills
• Possess Honesty, Integrity, and Work Ethic

Other Requirements

• Must maintain professional appearance.
• Ability to be at work on a regular and consistent basis and be in the office a minimum of three (3) days a week.

Physical and Mental Demands

This position will involve long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to reaching, stooping, standing, and walking. This position requires the ability to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate, and communicate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Salary RangeThe salary range for this position is: $20.19 - $35.00, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.

Compensation and Benefits

To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:

• Annual bonus program

• Health, dental, vision, and life insurance

• Long-term and short-term disability insurance

• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays

• 401(k) with company matching contributions

• Awesome work environment with casual dress

• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at [email protected].

To all recruitment agencies: Invitation Homes does not accept agency resumes.  Please do not forward resumes to Invitation Homes employees.  Invitation Homes is not responsible for any fees related to unsolicited resumes. 

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