National Manager - Growth & Capability

About nib | Ko Wai M­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­ātou

Here at nib, we pride ourselves on our innovative and passionate approach in offering Kiwis affordable, world-class health and life insurance.

We believe in “challenging the status quo” and admire the diversity of thought and seek out people with an intrinsic need to make the world a better place. Health and wellbeing go hand in hand with our ‘future state’ strategy.  Ehara i te toa takitahi (success is not achieved alone) - you will be joining a collaborative, innovative and driven team with the following benefits:

• Free health, life, income protection insurance + discounts for family members

• Hybrid work environment: work from home and the Auckland office

• Join a supportive and dedicated team where you can develop and enhance your career

• An exceptionally generous leave policy including 22 days annual leave, cultural leave, 18 weeks fully paid parental leave for all parents

• Short term incentive programmes

About the role | He Aha Te Tūranga

Drive growth and elevate adviser performance across nib NZ’s Health & Living business.

In this national leadership role, you will lead the strategy for adviser growth, engagement and capability—strengthening nib’s value proposition and delivering clear, compelling messaging to market that supports sustainable growth and positive customer outcomes.

You will design and deliver scalable education, communication and support frameworks that improve adviser productivity, capability and performance across the network, ensuring consistent execution nationally and alignment with regulatory requirements.

As a people leader, you will lead and develop a high-performing national team, fostering strong engagement, accountability and collaboration to achieve growth and capability priorities.

About you | Ko Wai Koe 

You bring extensive experience within the insurance industry, underpinned by strong technical knowledge and a deep understanding of market dynamics. You have a proven track record of developing and executing strategic plans that deliver measurable business outcomes and drive sustainable growth.

With highly developed account and relationship management skills, you excel at building and maintaining trusted partnerships across Adviser networks. You have demonstrated success in increasing Adviser productivity and expanding active Adviser numbers through targeted engagement and support initiatives.

You are also experienced in designing and using engagement metrics—such as webinar attendance, event participation and feedback scores—to inform decision-making, enhance effectiveness and continuously improve adviser engagement strategies.

You’ll bring:

• Relevant degree qualification in a related discipline and/or equivalent industry experience

• Proven experience in campaign effectiveness and Adviser uptake

• Knowledge of nib products (desirable)

• Extensive previous experience in customer service and delivery roles (preferred)

• Broad financial services experience (preferred)

• Sound experience in quality and timeliness of reporting and insights (preferred)

Diversity, equity and inclusion | Te kanorau me te whakaurunga

We embrace an inclusive working environment.  We are LGBTQIA+, disability and neurodiverse inclusive, and welcome people from diverse backgrounds aiming to create a work environment where employee differences such as age, culture, nationality, accessibility, and education are valued to reflect the diversity of the communities in which we operate.

Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another.

Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you.

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history check) prior to commencement of employment.

Next steps: If successful, you will receive an email from Sapia.ai inviting you to complete an online, chat‑based assessment.