Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
To provide managerial support in Trust Services in the development and implementation of business enablement planning, service delivery processes, methods and techniques; enabling the provision of well-researched information to inform organizational decision making.
The National Manager will play a critical role in driving operational efficiencies, optimizing processes, managing regulatory compliance and risks, and delivering value to stakeholders. The role will entail strategic planning, resource allocation, process optimization, associated party management, quality assurance, risk management, team leadership, performance monitoring, stakeholder engagement, compliance, and ethics.
Job Description
Managing Others: Take responsibility for the effective management of others.
Business Management: To provide specialist advice and support in assisting to manage and deliver on business initiatives.
Ensure that timelines are met: Manage team in such a way that deadlines are met.
Dealing with Stakeholders: Taking responsibility for managing the expectations of stakeholders.
Operational and Strategic Responsibilities
- Strategic planning: Develop and implement operational strategies aligned with organizational goals and objectives. This includes setting performance targets, forecasting resource requirements, and identifying opportunities for process improvements.
- Resource allocation: Efficiently allocate resources, including manpower to optimize service delivery while minimizing costs and risk.
- Process optimization: Continuously assess and improve operational processes to enhance efficiency, quality, and productivity.
- Associated parties’ management: Ensure that all Associated Parties and Introducer agreements are compliant.
- Quality assurance: Establish and enforce quality standards and procedures to ensure service meets customer expectations and regulatory requirements. Implement quality control measures and monitor performance through data analysis and feedback mechanisms.
- Risk management: Identify operational risks and develop mitigation strategies to minimize disruptions and ensure business continuity.
- Team leadership: Provide leadership and guidance to operational teams. Foster a culture of collaboration, accountability, and continuous improvement to achieve team goals and objectives.
- Performance monitoring: Monitor Key Performance Indicators (KPIs) and operational metrics to track performance against targets and identify areas for improvement. Analyse data trends and patterns to make data-driven decisions and drive operational excellence.
- Stakeholder engagement: Collaborate with internal support stakeholders, such as finance, marketing, risk, tax, legal, FCC, technology, and human capital, to align operational activities with overall business objectives. Build and maintain relationships with external partners, vendors, and regulatory institutions as needed.
- Compliance and Ethics: Ensure compliance with relevant statutes, group or organizational policies, regulations, and industry standards, as well as ethical business practices. Align regulatory or compliance requirements with business operations.
- Project management: Effectively plan and execute all business projects and ensure that deliverables are experienced with the timelines with zero risk.
Education and Experience Required
- NQF level 5: Risk and Compliance Management
- NQF level 6: B Degree or BCom Degree or Relevant Qualification
- Three years' experience in Risk, Compliance or Project Management
- Three years' experience in the fiduciary environment and or banking environment
Knowledge & Skills:
- MS Office (Word, PowerPoint and Excel, Outlook)
- Risk and Compliance Skills
- Project Management
- Communication and Business Writing Skills
- Regulations Management
- South African Banking and Banking Standards
- Fiduciary Knowledge
- Relationship Management
- Analytical Skills
- Numerical skills
- Presentation skills
- Coaching and mentoring skills
- Financial analysis and risk assessment
Competencies: (Maximum of 8 competencies)
- Working with people
- Adhering to principles and values
- Analyzing
- Relating and networking
- Applying expertise and technology
- Delivering results and meeting customer or stakeholder expectations
- Planning and Organizing
- Achieving work goals and objectives
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
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What We Do
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond. We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
