National HOA Compliance Director

Unlock the Power of You

At Invitation Homes, our associates are the foundation of our success. We connect your work to real impact, invest in your growth, and welcome you to feel at home — because care isn't just something we say, it's something you experience.

Invitation Homes owns and operates homes in great neighborhoods across 16 top U.S. markets. We continue to innovate with smart home technology, an industry-leading maintenance app, and other lifestyle-enhancing services that make leasing easier than owning.

Our market teams — Leasing, Property Management, and Rehab, Turns & Maintenance — work together to deliver excellent resident experiences and maintain high-quality homes. Every associate plays a meaningful role in that mission.

Your Role on the Team

The Director, National HOA provides leadership and direction for the Company’s centralized HOA operations to ensure consistent, effective execution. This role will be responsible for one or more of the following specialty functions: Lease Administration, Lease Quality Assurance, Call Center, HOA, Housing Authority Programs (HAP), utility management services and market level customer service and issue resolution strategies.  The Director also helps plan, design, and implement operational processes, policies, and procedures while identifying opportunities to improve efficiency through technology and workflow enhancements. Key responsibilities include:

• Coach and mentor centralized HOA compliance team members and external partners on professional methods, practices, and standards

• Oversee day-to-day operations of the centralized HOA compliance team, supporting HOA Managers and Compliance partners

• Enhance service standards to ensure timely and accurate execution of centralized HOA functions

• Identify opportunities to expand and optimize workflows across field and centralized HOA compliance operations

• Provide stakeholders with routine feedback on process improvement opportunities and support implementation efforts

• Lead cross-functional initiatives in partnership with Leasing, Accounting, Finance, Legal, RTM, Technology, and Human Resources

• Assess the financial impact of strategic initiatives and monitor violation trends affecting departmental performance

• Support Capital Markets during financing and transaction initiatives

• Prepare regular and ad hoc presentations for Senior Management on department performance and strategy

• Build cross-functional relationships to strengthen communication and problem-solving

• Adhere to all Invitation Homes safety guidelines

• Perform other duties as assigned

Your Experience Includes

• Bachelor’s degree in management or a related field preferred

• Five or more years of experience leading functional teams

• Five or more years of property management or HOA management experience

• Experience with Yardi or similar property management software required

• Salesforce experience preferred

• Advanced proficiency in Microsoft Outlook, Word, PowerPoint, and Excel

• Ability to operate standard office equipment, to include telephones, printers and copiers.

• Excellent customer service and interpersonal skills

• Strong verbal and written communication skills

• Ability to communicate effectively with a diverse workforce

• Strong organizational and time management skills

• Knowledge of federal fair housing, fair credit reporting, and applicable local housing laws

• Ability to present to large groups

• Proactive, self-directed, and highly motivated

• Ability to make timely and effective decisions

• Ability to analyze processes and solve problems

• Ability to remain flexible and creative across a variety of situations

• Ability to maintain confidentiality

• Real estate license preferred

Why Invitation Homes

We believe when our residents thrive, our associates thrive. Here, you're not just filling a role — you're building a career at a company that invests in your growth and welcomes you for who you are.

What's in it for you

• Competitive pay and annual bonus program for all associates

• Generous PTO including vacation accrual, sick time, volunteer time, and standard and floating holidays

• 401(k) with company matching contributions

• Casual dress code and a genuinely great work environment

• Team events, celebrations, and a culture that values connection

• Employee Resource Groups: Women’s Impact Network, Asian Alliance, The Black Collective, Juntos, Gen Next, and Open Invitation, Valor

• Career growth paths and learning opportunities — we promote from within

To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:

• Annual bonus program

• Health, dental, vision, and life insurance

• Long-term and short-term disability insurance

• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays

• 401(k) with company matching contributions

• Awesome work environment with casual dress

• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at [email protected].

To all recruitment agencies: Invitation Homes does not accept agency resumes.  Please do not forward resumes to Invitation Homes employees.  Invitation Homes is not responsible for any fees related to unsolicited resumes.