National eCommerce Account Manager - FMCG

Karo Healthcare, a dynamic and growing personal-care retail company, is all about making smart choices for everyday healthcare. With a wide-ranging portfolio across seven categories including medical products, we own and sell over 80 brands in about 90 countries. Our portfolio includes such brands as E45, Pevaryl, Lamisil, Nutravita, Decubal, and many others. Our core belief in empowering people to make intelligent health decisions drives our growth strategy, blending organic expansion and M&A.

Join us at Karo Healthcare on our exciting journey. We're currently looking for a National Account Manager - eCommerce for our office in Maidenhead.

The chance to shape and accelerate Karo’s eCommerce presence across key UK customers. You’ll gain exposure to international teams, drive digital innovation across a broad brand portfolio, and make a real commercial impact. This is a hands-on role with high visibility and strong potential for future growth.

• Own and deliver eCommerce financial targets for the Karo portfolio, excluding Amazon.
• Drive high-impact partnerships with key customer stakeholders across functions (buying, category management, supply chain).
• Lead content excellence, ensuring rapid adoption of A+ content, SEO optimization, ratings and reviews, and best-in-class digital shelf execution.
• Secure new listings and drive innovation adoption across pure-play eRetailers.
• Open new doors, build and manage partnerships with new ePharmacy and pure-play customers to boost digital performance.
• Manage core platforms (e.g. PIM, Brandbank, and tracking tools) to enhance visibility, conversion, and internal digital shelf understanding.
• Lead and evaluate media and promotional activities to maximize ROI.
• Own the full P&L delivery, from net sales to gross profit, aligned with annual targets.
• Ensure compliance with all legal, regulatory, and company standards.

Must-haves:

• Degree educated
• Minimum 3 years of hands-on eCommerce experience in FMCG or fast-moving sectors
• Proven ability to grow sales through digital channels and eCommerce levers
• Strong sales and negotiation skills
• Solid understanding of P&L dynamics and how to influence them
• Comfortable with category analysis and commercial insights
• Advanced Excel and strong analytical skills

Nice-to-haves:

• Experience in the Health and Beauty Care sector
• Exposure to traditional retail account management (Grocery, High Street, Pharmacy, Discounters)

You’ll thrive in this role if you are:

• A relationship-builder and collaborator with excellent communication and presentation skills
• Energetic, self-motivated, and delivery-focused
• Entrepreneurial—eager to build something new, while also managing and improving existing partnerships
• Calm under pressure and adaptable in ambiguity
• Highly organized and able to prioritize in a fast-paced environment
• Analytical and commercially astute
• A future leader who lives our values: Challenge, Act, Connect, Care

• Opportunity to create, grow, and encourage
• Apart from a competitive salary pack, there are lots of growth opportunities to meet your personal ambitions
• Flexible schedule and life work balance
• Responsibility for exciting and challenging projects that have a direct, visible impact on our customers and the industry
• Very positive work environment in a dynamic, international, and motivated team
• Start-up spirit while being a part of the large international organization with strong values

Karo Healthcare has a Diverse & Inclusive environment. We are looking for qualified candidates irrespective of gender, gender identity, sexual orientation, ethnicity, race, religion, national origin, disability or age.