The National Director of Operations is a senior leadership role responsible for the strategic direction, operational excellence, and overall performance of a large national portfolio of fulfillment center operations. This position balances executive-level strategy with operational execution, ensuring scalable processes, consistent service delivery, and exceptional client outcomes across all locations.
The role drives enterprise-wide initiatives focused on growth, efficiency, innovation, and continuous improvement while developing high-performing leadership teams and fostering a culture of accountability, safety, and customer-centricity.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management
ResponsibilitiesStrategic Leadership & Execution
- Define and execute a national operations strategy aligned with organizational goals and client expectations.
- Provide executive oversight for all fulfillment center operations, ensuring consistent performance, scalability, and service excellence.
- Translate business objectives into actionable operational plans and measurable outcomes across multiple regions.
Operational Excellence & Performance
- Establish and enforce standardized operating procedures, KPIs, and performance benchmarks across all sites.
- Drive operational efficiency through continuous improvement initiatives, Lean methodologies, and process optimization.
- Monitor and analyze performance metrics related to safety, quality, delivery, cost, and customer satisfaction, ensuring targets are met or exceeded.
- Lead large-scale operational initiatives, including new site launches, system implementations, and transformation projects.
Leadership & Talent Development
- Lead, mentor, and develop a national team of senior operations leaders, including Senior Operations Managers and Regional Leaders.
- Build leadership capability through coaching, succession planning, and structured development programs.
- Foster a culture of accountability, engagement, continuous learning, and operational excellence.
Client & Stakeholder Management
- Act as the primary executive point of contact for key national clients, ensuring strong partnerships and high levels of satisfaction.
- Lead the resolution of complex client escalations with urgency and strategic focus.
- Collaborate cross-functionally with finance, HR, sales, and other internal teams to align operations with broader business objectives.
Financial & Business Management
- Oversee operational budgets, cost management strategies, and financial performance across the network.
- Drive profitability through cost reduction initiatives, pricing strategies, and improved operational efficiencies.
- Ensure accurate forecasting, reporting, and accountability for financial and operational results.
Compliance, Safety & Risk Management
- Ensure compliance with all regulatory, safety, and security standards across all locations.
- Champion a “safety-first” culture and ensure adherence to training and compliance requirements.
- Conduct audits and risk assessments to maintain operational integrity and minimize exposure.
Innovation & Continuous Improvement
- Identify and implement emerging technologies and industry best practices to enhance operational performance.
- Lead enterprise-wide continuous improvement initiatives to eliminate waste and drive value creation.
- Promote a culture of innovation, problem-solving, and data-driven decision-making.
Minimum Qualifications
- 7+ years of progressive leadership experience in operations, logistics, supply chain, or fulfillment environments.
- Proven experience managing multi-site or national operations with full P&L responsibility.
- Demonstrated success in leading large, geographically dispersed teams and delivering measurable business results.
- Strong background in strategic planning, operational execution, and organizational transformation.
- Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, or related field required; MBA or advanced degree preferred (or equivalent experience).
Core Competencies
- Executive leadership and organizational influence
- Strategic thinking with strong execution discipline
- Advanced financial and business acumen
- Data-driven decision-making and analytical expertise
- Operational excellence and continuous improvement mindset (Lean, Six Sigma, etc.)
- Exceptional communication, negotiation, and stakeholder management skills
- Change leadership and transformation capability
- Talent development and team building
- High level of professionalism, integrity, and accountability
- Ability to thrive in a fast-paced, complex, and evolving environment
Work Environment
This role operates in a dynamic, multi-site environment with a mix of corporate, field, and client locations. Regular travel may be required to support national operations, leadership alignment, and client engagement.
About UsSkills Required
- 7+ years of progressive leadership experience in operations, logistics, supply chain, or fulfillment environments
- Experience managing multi-site or national operations
- Full P&L responsibility experience
- Experience leading large, geographically dispersed teams
- Demonstrated success delivering measurable business results
- Strong background in strategic planning, operational execution, and organizational transformation
- Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, or a related field
- MBA or advanced degree
- Executive leadership and organizational influence
- Advanced financial and business acumen
- Data-driven decision-making and analytical expertise
- Operational excellence and continuous improvement experience, including Lean or Six Sigma
- Exceptional communication, negotiation, and stakeholder management skills
- Change leadership and transformation capability
- Talent development and team-building experience
ABM Industries Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABM Industries and has not been reviewed or approved by ABM Industries.
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Healthcare Strength — Health coverage includes medical, dental, and vision, with some options described as strong (including no‑deductible choices) and added features to support condition management alongside expanded wellness benefits. Programs such as an Employee Assistance Program and FSA/HSA options further support physical and mental wellbeing.
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Retirement Support — A 401(k) savings plan with company match and immediate vesting supports long‑term savings. Complementary protections like life, AD&D, and disability insurance bolster financial security.
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Wellbeing & Lifestyle Benefits — Perks such as paid holidays, vacation and sick/bereavement time, commuter benefits, and discount programs are part of the offering. An emergency relief fund for financial hardship provides additional practical support for eligible employees.
ABM Industries Insights
What We Do
Commercial Cleaning Service That Shines There’s more to janitorial services than a mop hitting the floor. Environmental concerns and new technologies have taken commercial cleaning service to a new level. ABM Janitorial Services combines today’s technology with more than 100 years of innovative experience. That means we can offer you a full range of solutions based on your individual needs – at one site or for multiple locations nationwide. Our uniformed, trained workers use our private label cleaning products and the best equipment for doing the job right. Quality work is reinforced through inspections, detailed record keeping, and exception reporting. Choose ABM for your janitorial services today.
