The National Client Executive is accountable for all aspects of the customer experience with assigned national clients as well as managing and owning the overall client relationship. As the lead of a team of professionals, they will deliver on our promises, fully leverage the power of our service capabilities to exceed expectations and problem solve for custom client needs. They will review the financial metrics, retention and growth of the assigned block. The National Client Executive will serve as a subject matter expert to our clients regarding Disability, Life, FML, State Leaves, and Company Leaves (Paid and Unpaid) as well as ADA. Typical group size is 2000+ lives.
Retention/Cross selling
Drives the client renewal strategy for premier client base, with input from sales and/or practice leaders.
Provides comprehensive service and directly assists in profitably growing the company’s top consulting base.
Leads finalist meetings typically with large teams and can include navigating complex solution discussions.
Proactively identifies and executes cross sell opportunities (additional lines of business).
Manages merger and divesture activities with clients to ensure smooth transitions.
Manages and negotiates complex performance guarantees.
Drives client conversations around potential downstream effects of certain changes to plan.
Achieves or exceeds assigned metrics (such as service, client persistency, implementations and customer satisfaction).
Strategy Development
Develops an effective, efficient strategy and workflow for growing the existing book of business of the company’s top clients.
Develops and manages annual client strategies to ensure persistency and profitable growth.
Interprets and delivers client data in relationship to benchmark data.
Provides suggested strategies for the client’s future based on client data and industry trends. Typically, these strategies require a high level of customization.
Works closely with the Regional Sales Office, Implementation Manager, and internal support resources in order to develop an effective and efficient strategy and workflow for new and existing business.
Process & Relationship Management
Proven ability to manage high level relationships with client and broker decision-makers.
Achieves or exceeds assigned metrics for client persistency, new customer/product implementations, and customer satisfaction.
Works effectively with all functional departments to implement new business and prepares for renewal situations.
Performs deep analysis of raw data to identify trends and create solutions. Develops ad-hoc and customized reporting for top brokers and clients.
Provides support to clients for system (HRIS, payroll, vendor) changes. This support typically entails a high level of complexity.
Required Knowledge, Skills, Abilities and/or Related Experience
Bachelor’s Degree (BS/BA) – Business or related
5+ years of group insurance experience servicing clients/ client management
Group Life and Health License(s) required
Knowledge of MS Office applications required including Outlook, Word, Excel, and PowerPoint
Self-motivated with the ability and manage own work.
Consistently champions company and department vision and goals; drives client adherence to initiatives.
Excellent presentation and written/verbal communication skills.
Proven ability to multi-task, manage tight deadlines
Demonstrates -strong analytical and problem solving skills.
High level of customer service orientation.
Ability to manage responsibilities with limited supervision, work autonomously
Ability to prioritize daily responsibilities by readily discerning the urgent needs, escalates as needed.
Experience in negotiating complex contracts and agreements.
Highly Adaptable with an ability to learn and grow in an ever changing environment
At least 3 years of group insurance experience, absence management, disability, leave and life insurance. As well as experience in client management, sales or underwriting
Work location may be flexible if approved by the Company.
What We Offer
At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you.
That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.
Our Benefits:
- An annual performance bonus for all team members
- Generous 401(k) company match that is immediately vested
- A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
- Multiple options for dental and vision coverage
- Company provided Life & Disability Insurance to ensure financial protection when you need it most
- Family friendly benefits including Paid Parental Leave & Adoption Assistance
- Hybrid work arrangements for eligible roles
- Tuition Reimbursement and Continuing Professional Education
- Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level within the company and years of service.
- Volunteer days, community partnerships, and Employee Assistance Program
- Ability to connect with colleagues around the country through our Employee Resource Group program
Our Values:
- Integrity
- Empowerment
- Compassion
- Collaboration
- Fun
EEO Statement
Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.
#LI-Hybrid #LI-MR2
Skills Required
- Bachelor's Degree (BS/BA) in Business or related field
- 5+ years of group insurance experience servicing clients/client management
- Group Life and Health License(s)
- Knowledge of MS Office applications
- Experience in negotiating complex contracts and agreements
Reliance Matrix Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Reliance Matrix and has not been reviewed or approved by Reliance Matrix.
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Leave & Time Off Breadth — PTO and holidays are presented as generous, with examples including new‑hire accruals, a paid volunteer day, and enhanced holiday pay for certain schedules. Some accounts highlight excellent PTO accrual and strong time‑off practices in parts of the organization.
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Retirement Support — A 401(k) with an immediately vested company match is included as a standard offering. This indicates accessible retirement support from the start of employment.
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Parental & Family Support — Paid parental leave and adoption assistance are part of the package alongside broader wellbeing resources. These elements signal family‑oriented support beyond core medical benefits.
Reliance Matrix Insights
What We Do
Reliance Matrix delivers employee benefits, absence management and workforce productivity solutions through the financial stability of a top-rated insurance carrier, the agility and innovative spirit of a Third Party Administrator (TPA), and the daily commitment of thousands of team members across America. Where larger competitors offer size, we inspire confidence and long term engagement through integration, reliability and dedication to providing customized solutions. Reliance Matrix innovates and provides technology-driven absence and benefit solutions that enable employees and employers to manage time away from work. We help employers attract and retain valuable human capital through thoughtful, inclusive benefit programs delivered with care. We bring top-tier regulatory knowledge and cutting edge technology to help optimize workforce productivity and compliance. We offer a seamless member experience customized to each individual’s need and event. We integrate our solutions and expertise with leading HR technologies to ensure accuracy, efficiency and a superior customer experience. We are a proud member of the global Tokio Marine Group, one of the oldest, largest and most respected insurance organizations in the world. In the business hierarchy, human capital is the most precious of assets. Reliance Matrix delivers comprehensive, integrated solutions and services to attract, protect and help optimize an employer’s work force in a changing, challenging world
