The National & Government Support Senior Analyst supports critical operational, billing, and customer service functions for the CTSC organization.
This role partners with field teams, customers, and internal stakeholders to ensure accurate transactions, issue resolution, and consistent execution of account requirements. It provides dedicated support for both National and Government Accounts, including billing, account maintenance, and bid coordination.
Why This Role Matters
Ensures accuracy and efficiency in billing, transactions, and account management, directly impacting revenue flow and customer trust.
Enables successful national and government account operations, supporting compliance, bid execution, and high customer satisfaction.
What You Will Do
Provide support to CTSC field teams and customers by resolving National Account process, billing, and payment issues.
Manage and reconcile billing activities, including unresolved documents, dealer-to-dealer transactions, and scrap tire processes.
Maintain accurate customer master data, pricing, and account configurations across systems.
Partner with cross-functional teams (billing, corrections, sales, pricing, legal, finance) to ensure timely issue resolution and execution of account requirements.
Serve as a point of contact for government account inquiries and support field teams on related operational needs.
Coordinate and support government bid processes, including reviewing opportunities, gathering inputs, maintaining documentation, and ensuring accurate submissions.
What We Are Looking For
Bachelor’s degree preferred with 2+ years of relevant experience, or 5+ years of experience in customer service, operations, or administrative support in lieu of a degree
Customer-focused mindset with demonstrated experience delivering responsive and accurate service
Strong written and verbal communication skills, with the ability to engage effectively at all organizational levels and with customers
Proficiency in Microsoft Office and ability to navigate multiple systems; strong overall computer skills including creating presentations
Proven ability to manage multiple tasks and projects, prioritize effectively, and meet deadlines
Strong analytical, organizational, interpersonal, and problem-solving skills with a strategic and detail-oriented approach
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Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 49 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate
If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at 330.796.4500.
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
Skills Required
- Bachelor's degree with 2+ years relevant experience
- 5+ years experience in customer service, operations, or administrative support (in lieu of degree)
- Customer-focused mindset with experience delivering responsive and accurate service
- Strong written and verbal communication skills
- Proficiency in Microsoft Office and ability to navigate multiple systems; ability to create presentations
- Proven ability to manage multiple tasks and projects, prioritize effectively, and meet deadlines
- Strong analytical, organizational, interpersonal, and problem-solving skills
