We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary**Qualified candidates will sit in either Texas or Atlanta, Georgia area due to book of business**
The NAT Accounts Senior Director of Account Management leads a team of Account Executives supporting large, complex National Accounts. This leader is responsible for customer retention, profitable growth, client satisfaction, account strategy, and effective execution across an assigned portfolio.
The Senior Director partners with Sales, Client Management, Underwriting, Operations, Network, Clinical, Product, and other enterprise teams to address customer needs, manage business risks, and deliver measurable value. The role requires strong healthcare-industry knowledge, sound business judgment, executive-level communication, and the ability to lead through a complex organization.
**In addition to a base salary, this opportunity is eligible for Sales Incentive Compensation + Stock options**
What you will do
- Lead, coach, and develop a high-performing team of Account Executives.
- Establish clear priorities, performance expectations, and accountability across the team.
- Oversee customer strategies focused on retention, growth, financial performance, member experience, and client satisfaction.
- Identify customer and portfolio risks early and lead the development of mitigation plans.
- Build trusted relationships with senior customer and consultant leaders.
- Participate in strategic planning sessions, annual reviews, renewal negotiations, finalist meetings, and other executive-level presentations.
- Serve as a senior escalation point for complex customer, operational, financial, and service issues.
- Coordinate cross-functional resources to resolve issues, meet customer commitments, and implement strategic initiatives.
- Partner with Sales and Underwriting to develop competitive and financially responsible renewal and growth strategies.
- Maintain oversight of portfolio performance, customer risks, revenue opportunities, and key deliverables.
- Ensure account teams maintain clear roles across strategy, relationship management, service delivery, and specialized support functions.
- Identify opportunities to improve account-management processes, customer governance, and team effectiveness.
- Promote collaboration, operational discipline, continuous improvement, and consistent use of best practices.
- Support staffing, succession planning, performance management, and professional development.
Required Qualifications
- 10+ years experience in healthcare account management, client management, sales, consulting, healthcare benefits, or a related field.
- Demonstrated success leading and developing experienced Healthcare Account Management/Account Executive professionals.
- Experience supporting large, complex, or strategically important National Account customers.
- Strong understanding of customer strategy, healthcare benefits, financial performance, and service delivery.
- Proven ability to lead cross-functional teams and resolve complex business issues.
- Strong executive presence, presentation skills, and written and verbal communication.
- Ability to manage competing priorities and drive work through completion.
- Current Health & Life license.
Preferred Qualifications
- Healthcare National Accounts or large-employer experience.
- Experience working with benefits consultants and senior customer decision-makers.
- Experience with renewals, requests for proposals, finalist presentations, and customer governance.
- Bachelor’s degree or equivalent professional experience.
Measures of Success
Success will be measured through customer retention, profitable growth, client satisfaction, portfolio performance, team development, risk mitigation, and timely delivery of customer commitments.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$105,000.00 - $231,132.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 10+ years of experience in healthcare account management, client management, sales, consulting, healthcare benefits, or a related field
- Demonstrated success leading and developing experienced healthcare Account Management or Account Executive professionals
- Experience supporting large, complex, or strategically important national account customers
- Strong understanding of customer strategy, healthcare benefits, financial performance, and service delivery
- Proven ability to lead cross-functional teams and resolve complex business issues
- Strong executive presence, presentation skills, and written and verbal communication
- Ability to manage competing priorities and drive work through completion
- Current Health & Life license
- Healthcare national accounts or large-employer experience
- Experience working with benefits consultants and senior customer decision-makers
- Experience with renewals, requests for proposals, finalist presentations, and customer governance
- Bachelor's degree or equivalent professional experience
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
-
Healthcare Strength — Health coverage includes medical, dental, and vision with HSA-eligible options, free preventive care, virtual care, and access to MinuteClinic services. Mental-health resources such as counseling support are emphasized, and coverage is often considered solid for full-time colleagues.
-
Retirement Support — A dollar-for-dollar 401(k) match up to 5% after one year and an Employee Stock Purchase Plan are consistently highlighted in Total Rewards materials. Feedback suggests retirement programs are a meaningful strength within the overall package.
-
Wellbeing & Lifestyle Benefits — Wellbeing offerings include up to 20 no-cost counseling sessions per issue, backup care, tuition assistance, and substantial in-store discounts, alongside broader wellness tools. These everyday perks expand value beyond base pay and can be especially meaningful for full-time schedules.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
