As part of Aprolis UK, our people are our most valuable asset, we are proud to recruit and train the very best in the forklift industry. Equipping them with the skills and knowledge necessary to ensure that, no matter what our customers’ need, they can handle it. Our values are:
Entrepreneurship
Courage
Respect
Friendliness
Job Description Summary
Job Description
PERSON SPECIFICATION:
- Excellent organisational skills
- PC literate in Word/Excel
- Accurate and methodical in administration
- Good communicator at all levels
- Good customer facing skills
- Proactive approach
- Ability to cope with pressure and pace
CORE ACTIVITIES:
- Receive incoming calls from National Account customers and action as necessary.
- Enter all breakdowns on Kerridge Incident Management system immediately followed by a phone call to the relevant depot to inform them of the breakdown.
- Point of Contact for all National Account short-term rental requirements, liaising with Rental Controllers direct to ensure 100% of enquiries are fulfilled.
- Monitor STR usage and forward plan for seasonal peaks.
- Organise delivery and collection of STR machines ensuring off hire inspections are carried out within a timely manner prior to collection.
- In conjunction with the General Manager – National Operations, produce all Service Level Agreements (SLA’s).
- In conjunction with the National Account Sales Managers, Supply information and work on Tender (RFI) documents as and when required ensuring they are submitted within the required timescales.
- Liaise with all depots, dealers and 3rd party service providers ensuring they respond within agreed timescales.
- Provide an updated daily status report on any ongoing jobs.
- Point of contact for Contract Managers
- Log and provide key information to enable accurate and meaningful KPI’s to be produced.
- Effectively deal with all queries.
- Engineer contact/communication/support
- Review all estimates for chargeable work ensuring consistent pricing is used plus ensuring they are delivered within the agreed SLA timescales.
- Produce and manage daily VOR information to monitor and minimise downtime.
- In conjunction with all Depot locations, ensure all SLA’s are achieved.
- Cover during absence/holidays for colleagues
- General Admin duties, Inc.: - Filing, Memos, Letters
- To perform any other reasonable duties that may be required from time to time within the scope of your knowledge, skills and ability
Skills Required
- Excellent organisational skills
- PC literacy, including Microsoft Word and Microsoft Excel
- Accurate and methodical approach to administration
- Good communication skills at all levels
- Good customer-facing skills
- Proactive approach
- Ability to cope with pressure and a fast-paced workload
What We Do
Monnoyeur is a family-owned international B2B group that distributes, rents, maintains, and supports capital goods and production equipment for construction, industry, energy, and agriculture. Through its subsidiaries, it provides machinery, specialized services, digitalization and software solutions, training, after-sales support, and energy-transition assistance. The group operates as a local partner helping customers modernize assets, improve operational performance, and navigate digital and environmental transformation.
