National Account Program Specialist

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Position SummaryThe National Account Program Specialist is an operations-focused role designed to improve seller productivity and strengthen the National Accounts operating system. Working closely with National Account Managers, Sales Leadership, and cross-functional partners, this role supports reporting, CRM administration, process governance, pricing support, and business operations to ensure consistent execution and scalable growth across National Accounts programs.

Key Responsibilities:• Reporting & Analytics: Develop, maintain, and distribute recurring sales, customer, and operational reports. Support business reviews, dashboard management, KPI tracking, and ad hoc reporting requests.• CRM Administration: Maintain customer records, account hierarchies, contacts, opportunities, and program data. Ensure CRM data integrity and adherence to governance standards.• Process Governance: Document and maintain standard operating procedures, support process improvements, and drive consistency across National Accounts workflows.• Pricing Support: Coordinate pricing submissions, documentation, implementation, requests for proposals, activities, and ongoing maintenance to ensure accuracy and compliance.• Operational Coordination: Support project tracking, internal communications, meeting preparation, and cross-functional coordination activities.• Business Support: Partner with Strategic Account Managers and Sales Leadership to improve visibility, productivity, and execution discipline across the organization.

• Bachelor's Degree preferred (or equivalent professional experience).• Minimum of 2-4 years of experience in sales operations, business support, account administration, customer support, or related business functions.• Strong proficiency with Microsoft Excel, CRM platforms (Salesforce preferred), and Microsoft Office Suite.• Demonstrated analytical, organizational, and problem-solving skills.• Ability to manage multiple priorities and collaborate effectively across functions.• Experience with reporting, business analytics, or process improvement initiatives preferred.

Compensation: This is a salaried non-exempt role. The total compensation range for this role and market is between $57,600 - $75,600 annually. Factors that may affect the starting salary include geography/market and the individual’s tenure, performance, skills, education, experience, and other qualifications of the successful candidate. 

Employees in this role are also eligible for a bonus in accordance with the terms of the Company’s applicable plan.  

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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