National Account Manager

Position Summary

We are looking for a National Account Manager to join our highly dynamic and driven Mobile eXperience division. This role is an exciting opportunity, working within a successful team responsible for our growing our Retail channel across all MX categories. You will play a key role in supporting the leadership of Samsung’s engagement within our customer and drive business through data and insights.
You will be responsible for helping to make clear and sound recommendations on how the team can deliver sales and growth opportunities, whilst supporting the team to ensure we have a strong strategic partnership with our customer. The role requires building and developing key relationships both internally and externally, as well as having the ability to run complex sets of data, to help the team make informed commercial decisions and drive existing and new business opportunities.

Role and Responsibilities

Key Objectives

• Provide accurate data and insights, liaising with internal teams to deliver the Mobile eXperience strategy.

• Collaborate with all internal teams such as; finance, marketing and operations to improve efficiency in these areas.

• Closely partner with the team to support them in meeting and exceeding targets within the account (volume, value, ASP and consolidated profit) and drive market share goals.

• Maintain and grow relationships within our customer at appropriate levels.

Key Responsibilities

• As part of your role you will need to keep the business informed on latest & projected performance.

• To support the Account Director to measure forecasted against performance.

• Report on - Gross Revenue, Net Revenue, Profit, Share, Sell Out vs management plan.

• Support in the monthly reporting and operational management of strategic agreements.

• Using all of the data available the National Account Manager will draw insight and make recommendations to internal partners to help in maximise account performance and the various strategic agreements that exist with the customer.

You will own all internal relationships with Sales Operations, Supply Chain, Commercial Finance & Accounts receivable:

• Sales Operations - support with forecasting using internal management plan to deliver what is previously agreed with our Partner.

• Supply Chain – Delivery of internal management plan

• Commercial Finance – Management of commercial agreement submissions and commercial agreement actualisation

• Accounts Receivable – Support the team to safeguard and oversee finance claims processes

• To build key contacts in the business to successfully support the team.

You will have ownership all contractual agreements for the team, including:

• Commercial agreements

• Marketing agreements

• Omni-Channel agreements

• Contractual sign-off management with our legal team

• Monitoring and reporting delivery of contractual agreements in the quarter and annually where relevant

You will support the account leads to build the agreements and Go to Market tools to ensure our commercial objectives are met:

• Being a part of quarterly commercial negotiations

• Supporting with the Go to Market strategy for New Devices & utilising the wider Samsung teams to maximize consumers’ positive experience with Samsung devices

Other Responsibilities include;

• Attend weekly cross functional account meetings internally and externally.

• Attendance of weekly sales and supply chain/sales operations meetings to raise issues which affect customers and our strategy.

• Support quarterly account reviews and follow up actions well within the due date

• To drive improvement of any business critical issues to account leads

• Planning & co-ordination of product launch activities within account

What we need for this role

To be successful, you will possess the following skills and attributes:

• Dynamic, driven and focussed individual with a track record of achievement, preferably within a commercial environment

• Highly ambitious and dedicated to delivering results and playing a key role in a dynamic and fun team

• A creative, problem solving attitude to resolving issues and meeting targets

• An individual who thrives when presented a challenge

• Self-motivated and flexible to support in delivering excellent results

• Confident and articulate communicator with a strong potential for excellent commercial acumen

What does success look like?

• A passion for technology

• An ability to have a positive impact on a highly motivated team

• Excellent communication & leadership skills

• Strong empathetic abilities & general emotional intelligence

• A desire for continuous personal self-improvement

• A very high level of motivation

• An ability to continually re-prioritise and a love of working continuously at a high pace

• A sense of humour and ability to keep smiling under pressure

• A creative mind-set which allows the team to build innovative customer propositions

• Analytical and planning capability, with great focus on detail

• Experience of navigating complex teams and organisations

• Organised individual – procedures/policies/expenses

Skills and Qualifications

Benefits of working at Samsung include

Partner Colleague

• Hybrid working – 3 days in the office and 2 days at home per week

• Bonus scheme linked to individual, team and company performance

• Car allowance

• Pension contribution

• Three volunteering days each year

• Holiday - 25 days plus bank holidays and an additional day off for your birthday

• Access to discounts on a wide range of Samsung products

• Access to a discount shopping portal

• Partner Colleagues are not eligible for certain types of statutory leave such as Samsung Family Leave or Sick Leave policies but may be eligible for statutory payments via their agency

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

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