National Account Manager

About the Role

We're seeking a relationship-driven National Accounts Manager to build strategic partnerships with healthcare systems, industrial clients, and other key customers. This role owns designated national accounts, drives service and modernization growth, negotiates long-term agreements, and ensures a high level of customer satisfaction across the account lifecycle.

If you're a consultative, executive-savvy relationship-builder who thrives on turning customer trust into long-term revenue growth — we want to talk.
What You'll Own

National Account Management

• Build and manage long-term relationships with assigned national accounts
• Serve as the main point of contact, understanding each customer's business needs
• Lead account plans and conduct regular account reviews
• Maintain executive-level partnerships across customer organizations

Service Sales & Business Development

• Identify, develop, and close service, maintenance, upgrade, repair, and modernization opportunities
• Present tailored solutions to meet customer needs
• Support contract renewals and represent Atreo at customer and industry events

Customer Relationship & Satisfaction Management

• Build trust across customer organizations and anticipate their needs
• Resolve issues in coordination with internal teams
• Monitor satisfaction and ensure timely, professional communication

Strategic Growth & Account Planning

• Develop annual account growth plans and identify expansion opportunities
• Collaborate on strategic initiatives and monitor market/customer changes
• Support forecasting and revenue planning

Internal Coordination & Customer Advocacy

• Act as the communication link between customers and internal teams
• Coordinate execution across departments and support project handoff
• Help ensure customer commitments are delivered on time

Reporting, CRM & Performance Management

• Maintain accurate CRM records, forecasts, account plans, and pipeline reporting
• Track renewals, opportunities, account performance, and strategic activity

What We're Looking For

Required:

• Experience in strategic account management, national accounts, business development, or consultative sales
• Strong executive relationship-building, negotiation, and customer solution skills
• Strong business insight, growth planning, organization, and forecasting ability
• Excellent verbal, written, presentation, and interpersonal communication skills
• Self-motivated, strategic, organized, customer-focused, and results-oriented
• Ability to manage multiple priorities and work both independently and collaboratively

Preferred:

• Bachelor's degree
• 5+ years of experience in account management, business development, service sales, or strategic customer management
• Industry experience in healthcare or industrial services
• CRM experience

Compensation & Benefits

• Base Salary: $70-$80k plus commission
• Health insurance and retirement plans
• Opportunities for career growth within a global organization
• Training and development programs

Working Environment: Hybrid office and field-based role with significant customer interaction and approximately 40–60% travel, including nationwide and air travel as needed.

Physical Requirements: Ability to travel independently, visit customer and project sites, and sit, stand, walk, and use standard office equipment for extended periods.