National Account Manager (Mortgages)

About Abound

We’re redefining consumer lending in the UK, and beyond. Using advanced AI and Open Banking data, we make fair, affordable personal finance available to more people. While traditional lenders rely almost entirely on credit scores, we look at the full financial picture - how much you spend, and what you can afford to repay to build a deeper, more accurate understanding of each customer's unique financial situation.

And we've shown it works at scale. We’ve issued over £1.3bn in loans directly to customers while delivering market-leading credit performance - for every 10 defaults the industry expects, we see only 3. We also reached profitability just 2.5 years after launch.

Backed by £2bn+ of funding from top-tier investors including Citi, GSR Ventures, and Deutsche Bank, we’re recognised as one of Europe’s fastest-growing fintechs (Sifted, CNBC). Now, we’re expanding into new markets and product lines - and we’re looking for ambitious people who want to learn fast, take ownership, and grow with us.

About the role

You’ll be part of our mortgage team, shaping how Abound engages with intermediaries and strengthens its presence in the market. You’ll be responsible for building and managing relationships with mortgage intermediary firms, distributors, and networks across the UK.

This is a hands-on role for someone who enjoys getting stuck in, developing partnerships, introducing structure and best practice, and supporting wider operational areas of a growing business. You’ll be involved from the early stages of developing Abound’s mortgage propositions and intermediary processes, helping define how we operate and grow in this space.

You’ll take ownership of how we work with intermediaries end-to-end, from initial conversations to long-term success, while continually seeking ways to improve our operations.

What you’ll be doing

• Drive engagement and performance across intermediary firms, networks, and distributors throughout the UK.

• Develop strong, long-term relationships with the top UK second-charge distributors to support product growth.

• Gather and share feedback from intermediaries to help refine product features, training, and engagement strategies.

• Coordinate the onboarding of new intermediary partners, ensuring smooth setup and alignment with internal processes.

• Support training and knowledge-sharing initiatives to help intermediaries understand and promote Abound’s products effectively.

• Introduce structure and best practices for how Abound communicates and supports intermediaries.

• Work cross-functionally with operations, marketing, compliance, and product teams to enhance intermediary processes and tools.

• Contribute to operational improvements and wider initiatives that support Abound’s mortgage growth ambitions.

• Represent Abound at key industry events, conferences, and panels to raise visibility and strengthen intermediary relationships.

Who you are

• Proven experience in the mortgage market, managing relationships with intermediaries, distributors, or networks.

• Commercially minded, with exceptional communication and relationship-building skills.

• Open-minded to building things differently.

• Not afraid to get hands-on and do what needs to be done.

• Highly organised, with an eye for process improvement and building scalable ways of working.

• Collaborative and adaptable, able to work effectively across teams in a growing business.

• Proactive and self-driven, with the initiative to identify opportunities and follow through independently.

• Willingness to travel within the UK if required.

What we offer

• Everyone owns a piece of the company - equity

• Hybrid with 3 days a week in the office

• 25 days’ holiday a year, plus 8 bank holidays

• 2 paid volunteering days per year

• One month paid sabbatical after 4 years

• Employee loan

• Free gym membership

• Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering