National Account Manager (Independent Pharmacy)

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

About the role

• To initiate, plan and achieve Haleon Consumer Healthcare’s ambition of becoming one of the most innovative, best performing and trusted Consumer Healthcare Companies in South and Southern Africa

• Deliver strategic account management solutions and profitable growth in accordance with Haleon’s business plan and sales targets

Key responsibilities

• Initiate and implement sales strategies to achieve & exceed corporate sales objectives

• Grow our brands ahead of the categories we compete in

• Develop and implementation of mutually agreed annual Customer Joint Business Plans

• Develop strong customer relations within the identified channels to maximise business opportunities and grow the business

• Ensure the field sales team have strong strategic relationships at all levels within the customers that they are responsible for

• Effective use of the field sales team to ensure reach and share of voice in the market place with customers and in-store

• Ensure effective national distribution and supply by maintaining adequate stock cover in all customers

• Identify brand investment priorities in collaboration with Channel Head, aligining to SRA

• Effectively manage the Account P&L for maximum efficiency and effectiveness, disciplined G2N management and ROI management of all promotional activity

• Monitor and analyse sales performance through market share data

• Generate action plans to correct areas of weakness and capitalise on areas of opportunity

• Drive external focus including regular field visits across customer, consumer, shopper and expert

• Track G2N ratios to ensure we are in line with our plan, unlock gross margin via Net Revenue Management activities

• Maintain the highest standards of effectiveness within the account

• Identify new business opportunities which will have a positive effect on the region and the company

• Use all available data to maximise sales within each area

• Initiate ideas and concepts that will drive the sales

• Delegate appropriately

• Embed Global toolkits from Commercial Execution program

• In-depth knowledge of products

• Understands and abides by Haleon policies and procedures

• Conducts Management Monitoring

• Compliant management of claims

• Communicates effectively with senior management, peers, marketing and other departments

• Is a respected individual with Haleon customers, staff and extends the same respect to all key stakeholders

• Use our values and expectations to drive actions and decisions, role model values and expectations

• Embeds the five key attributes of the organization – Consumer & Customer obsessed, agility, growth mindset, execution powerhouse and digital, data and analytics at the core

Qualifications and skills

Essential Skills

• 5+ years’ experience on a national level in Key Account Management, Sales, or Customer Management/Trade Marketing

• Good communication and interpersonal skills

• Analytical skills

• Numeracy and finance skills

• Strong commercial understanding / experience in independent pharmacy customers 

Preferred Skills

• Bachelor’s degree in business, Marketing, Commerce, or a related field is advantageous

Other Skills/Qualifications

• Professional selling skills

• Product knowledge

• Territory & Customer management skills

• People management skills

• Prospecting skills - Sound knowledge of S.A.’s F.M.C.G. trading environment from a field sale, national account and an expert selling perspective

• Partnership building skills.

• Negotiation skills

• Presentation/communication skills.

• Analytical skills - an ability to analyse industry competitors through use of available data

• Net Revenue Management skills – Trade Investment and Promotional Management

• A thorough knowledge and understanding of Haleon’s corporate policies and procedures

• Trade spend management

• Effective promotional analysis and implementation

Please save a copy of the job description, as this may be helpful to refer to once the advert closes.

Diversity, Equity and Inclusion

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.

We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

 Job Posting End Date

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. 
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. 

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.