The Role
Manage national employer accounts, serving as the primary contact for account issues and customer relationships. Develop solutions aligned with client goals, manage RFI and RFP responses, support proposals, meet membership and activity targets, and educate employers on healthcare products, trends, regulations, and costs. Analyze customer needs, negotiate outcomes, track activities in Salesforce, monitor competition, and communicate account risks and sales intelligence to leadership.
Summary Generated by Built In
Job Summary & ResponsibilitiesPreferred Qualifications
- Performance
- Use account data and critical thinking to effectively marry customer goals and objectives to HMSA's products and services.
- Achieve membership goals, quotas and minimum activity standards
- Manage RFI and RFP responses ensuring accuracy and timeliness
- Promote HMSA's products and services through consistent customer contact via phone and email correspondence with local and mainland contacts
- Research and analyze information to understand HMSA position on specific customer issues and if needed, negotiate acceptable outcomes with customer
- Responsible for being the primary contact for all account service issues
- Discuss strategic issues related to specific accounts with AMS Leadership on a timely basis, offering recommended solutions
- Relationships
- Manage national accounts with less than 25 subscribers, providing solutions based on our customers' needs.
- Become a trusted advisor to accounts as well as with the accounts' consultants/brokers
- Develop relationships with groups through resolving issues and providing innovative solutions to group inquiries.
- Educate employer groups on new HMSA programs and industry trends and the impact of these trends on cost and utilization.
- Manage internal and external customer relationships to ensure that employer needs are identified and addressed on a timely basis.
- Work on ancillary product proposals as requested
- Analysis
- Evaluate customer's business requirements and propose solutions to meet our customer's needs.
- Understand and identify the strategic vision and objectives within the employer group organizations while aligning HMSA products and services to help meet their business objectives.
- Industry knowledge
- Embrace continuous learning of the health care industry and Government regulations as well as HMSA's product offerings, value proposition and internal processes
- Actively maintain an understanding of the drivers and trends within the healthcare industry and HMSA that affect HMSA's employer groups and shape their business and buying decisions.
- Responsible for bringing information about the marketplace, customer needs perspectives, expectations, demands and requests to HMSA.
- Maintain awareness of competitive activities and opportunities. Research and communicate marketing and sales intelligence relating to competition and changes in the marketplace.
- Administrative
- Maintain accurate records of all activity and document all interactions via Salesforce.
- Report proposal/sales activity, jeopardy/lost accounts, competition, major issues as needed to the management team.
- Performs all other miscellaneous responsibilities and duties as assigned or directed
#LI-Hybrid
- Bachelor's degree and one (1) year of related work experience; or equivalent combination of education and related experience.
- Excellent verbal and written communication skills
- Demonstrated, outstanding customer service skills
- Demonstrated, strong planning and organization skills
- Demonstrated, strong decision-making and problem analysis skills
- Basic working knowledge of Microsoft PowerPoint.
- Intermediate working knowledge of Microsoft Office Applications. Including but not limited to Word, Excel, and Outlook.
- Active license with the state of Hawaii Department of Commerce and Consumer Affairs; or pass all four sections of the state licensing examination within three months of hire date.
- *Having an active license to sell Health, Life and Group Insurance products in the state of Hawaii is a condition of employment.
Skills Required
- Bachelor's degree and one year of related work experience, or an equivalent combination of education and related experience
- Excellent verbal and written communication skills
- Outstanding customer service skills
- Strong planning and organization skills
- Strong decision-making and problem analysis skills
- Basic working knowledge of Microsoft PowerPoint
- Intermediate working knowledge of Microsoft Office applications, including Word, Excel, and Outlook
- Active Hawaii Department of Commerce and Consumer Affairs license, or ability to pass all four state licensing examination sections within three months of hire
- Active license to sell Health, Life, and Group Insurance products in Hawaii
HMSA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about HMSA and has not been reviewed or approved by HMSA.
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Healthcare Strength — Medical and dental coverage are described as solid, with preventive services and select zero‑cost features adding value in recent plan years. Employer-sponsored plans can have affordable premiums in certain groups and broad access options.
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Retirement Support — A 401(k) with company match and potential discretionary contributions forms a strong component of total rewards. Retirement support complements the core medical and dental package.
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Leave & Time Off Breadth — Paid holidays and PTO that increases with tenure provide meaningful time‑off flexibility. Time‑away benefits scale with service length.
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The Company
What We Do
The Hawaii Medical Service Association (HMSA), an independent licensee of the Blue Cross and Blue Shield Association, is a reliable name in Hawaii health care. Established in 1938, we are the largest and most experienced provider of health care coverage in the state. Over half of Hawaii’s population have chosen HMSA for their health care coverage. We are dedicated to providing quality, affordable health plans; employee benefit services; and worksite wellness programs. HMSA also offers a variety of programs, services and support to help improve the health and well-being of our members and community.
